Intake/Admissions Specialist

About the role

Haven Behavioral Hospital of Eastern PA is an 86 bed acute-care Joint Commission Accredited psychiatric hospital that offers care for adults dealing with mental health conditions and co-occurring disorders. We are dedicated to partnering with individuals, families, and communities to improve the lives of patients through the delivery of high-quality, specialty behavioral health services.

Responsibilities

• Responds to inquiry calls, completes inquiry forms accurately, schedules assessments in a timely manner and documents follow up calls made regarding pending assessments.
• Conducts assessments at facility or other locations, completes Comprehensive Interdisciplinary Assessments Initial Triage thoroughly.
• Refers patients who are not appropriate for facility programs to appropriate resources.
• Coordinates pre-certification process, admissions process for patients admitted to facility programs, including admission forms, CIAs, and documents pertinent UR information.
• Delivers patient services in a respectful manner which promotes dignity and patient satisfaction.
• Identifies safety needs including ability to detect possible signs of abuse and neglect and report same to clinical staff.
• Identifies special mobility and equipment needs of patients.
• Assess and interprets age and disability needs to assess level of care needed and made appropriate referrals based on same.
• Communicates with patients and families in manner sensitive to their age, disability and cultural needs and involves families of minors or significant others in decision making related to treatment as appropriate.
• Performs other duties and projects as assigned.
• Subject to many interruptions.
• Occasional pressure due to multiple calls and inquiries.
• This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere.
• This person might sometimes experience disagreeable odors, sights and/or unpredictable patient behavior.
• Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.

Requirements

• Bachelor's Degree in Psychology, Social Work, Counseling or related field or an LVN/RN or equivalent number of years of experience preferred.