Intake Admissions Specialist

About the Role

As an Intake Admission Specialist, the work you do every day makes a difference in the lives of our patients by communicating with referral sources, staff, and community resources to transition patients to home care services.

Schedule

• 4 10-Hour Shifts
• Schedule will be discussed by hiring manager
• Weekend on Call Rotation (every 18 weeks)

Compensation

Starting at $17.00 an Hour!

How You'll Work

You'll be responsible for inputting all patient information into our system accurately. You will also build relationships with community physicians and other referral sources.

Major Areas of Responsibility

• Operations: Process all daily patient referral and intake operations.
• Communication: Work with multiple service providers to coordinate care and call physicians to obtain orders when needed.
• Customer Service: Follow up with patients in regard to Start of Care (SOC) & services being provided to measure satisfaction.
• Troubleshooting: Follow up and report delay stages, non-admits, and any other SOC issues.
• Policies: Understand and practice agency policies and procedures.
• Collaboration: Establish and maintain positive working relationships with current and potential referral sources. Provide support to Community Educators and or Community Liaisons referral sources and clients.
• Compliance: Perform workflow and data reporting in accordance with CMS guidelines and ensure compliance with all state and federal referral/intake regulatory requirements.

Hard & Soft Skills

• Compassionate communicator with a positive attitude.
• Teamwork and courteous working relationships is essential.
• Attention to detail is critical, as is being observant and following directions.
• Multi-tasking and problem solving to create solutions to drive to a course of action.

Requirements

• Associates degree or equivalent healthcare/home care experience required
• Two years of healthcare experience with one year in home care is preferred
• Experience in Medical Terminology is preferred
• Knowledge of government regulations and private payer practices
• Capable of all physical demands