Intake/Admissions Specialist

About the role

Haven Behavioral Hospital of Eastern PA is an 86 bed acute-care Joint Commission Accredited psychiatric hospital that offers care for adults dealing with mental health conditions and co-occurring disorders. We are dedicated to partnering with individuals, families, and communities to improve the lives of patients through the delivery of high-quality, specialty behavioral health services.

Essential Functions

• Responds to inquiry calls, completes inquiry forms accurately, schedules assessments in a timely manner and documents follow up calls made regarding pending assessments.
• Counsels patients and families in manner sensitive to their age, disability and cultural needs and involves families of minors or significant others in decision making related to treatment as appropriate.
• Identifies safety needs including ability to detect possible signs of abuse and neglect and report same to clinical staff.
• Communicates with patients and families in manner sensitive to their age, disability and cultural needs and involves families of minors or significant others in decision making related to treatment as appropriate.
• Assesses and interprets age and disability needs to assess level of care needed and made appropriate referrals based on same.
• Delivers patient services in a respectful manner which promotes dignity and patient satisfaction.

Qualifications / Skills

• Admission criteria for varying levels of care, medications commonly prescribed for treatment of psychiatric illness and community resources.
• Knowledge of clinical therapy modalities.
• Excellent communication and skills as related to age specific patient needs.
• Basic knowledge of Chronic Mental Illness.
• Pass the general age/disability post test.
• Must be able to pass the general age/disability post test.
• Must be able to read, to write and to follow verbal and written instruction.
• Must be knowledgeable concerning DSM-IV-R diagnosis.
• Must successfully complete CPR certification and an Oceans approved behavioral health de-escalation program.

Work Environment

This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. This person might sometimes experience disagreeable odors, sights and/or unpredictable patient behavior. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.