Intake Administrative Supervisor (Bilingual Preferred)

About the Role

Under general direction, provides supervision to assigned staff. Coordinates day-to-day workflow of intake and assessment administrative staff with goal of meeting Intake and Assessment requirements and department's objectives.

Responsibilities

• Interview, train, schedule, supervise and evaluate performance of assigned staff
• Provide necessary staff support when required by vacancies/scheduling/work flow
• Monitor staff workload; coordinate completion of required assignments; monitor whether staff are meeting requirements
• Research, gather, analyze and report statistical data
• Provide technical support to staff, as required
• Support Intake and Assessment Administrative Support team with workflow and day-to-day tasks
• Responsible for overseeing administrative staff in Early Start and Over 3/Lanterman Intake and Assessment
• Ensure data entries are accurate in SANDIS and Intake Engine
• Responsible for overseeing implementation of new software for the intake and assessment team
• Safeguarding client records and ensuring that everyone complies with the HIPAA rules and regulations
• Perform other related duties as assigned

Qualifications

• BA/BS Degree in human services or related field OR BA/BS in an unrelated human services field plus 2 years of experience providing similar functions in a human services agency
• Experience with staff supervision including performance evaluation preferred
• Fluency in English and one of the following languages preferred: Spanish, Korean, Tagalog, Vietnamese, Cantonese or Mandarin
• Working knowledge of Microsoft Office Suite, particularly Word and Excel
• Preferred certifications: Microsoft Office Specialist (MOS): Excel Expert and Microsoft Office Specialist (MOS): Word Expert
• Excellent verbal and written communication skills
• Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations
• Demonstrated ability to analyze, plan, and coordinate workflow

Salary

Non-Bilingual: $3,012.59 - $4,450.97 Bi-weekly ($78,327.34 - $115,725.15 Annual) | Bilingual: $3,132.59 - $4,570.97 Bi-weekly ($81,447.34 - $118,845.15 Annual)

Benefits

• 3 weeks paid vacation + 12 sick days
• 14 paid holidays + 3 floating holidays
• Multiple options for medical care (including Kaiser at 100% employer paid for employee)
• Dental and vision plans
• CalPERs Retirement (pension)
• Tuition Reimbursement
• Student Loan Forgiveness (federal Public Service Loan Forgiveness program for nonprofit employees after 120 qualifying payments)
• Flex schedule, if applicable
• Work at Home schedules, if applicable
• Employee Assistance Program, including mental health care