Intake Admin Specialist - Personal Injury

About the role

The Bilingual Intake Administration Specialist supports the intake team by handling high-volume document follow-up, client outreach, intake auditing, and administrative tasks to ensure files are accurate, complete, and ready for next steps.

Responsibilities

• Handle 100+ intake-related requests daily
• Follow up with clients for signed retainers, W-9s, and other required documents
• Conduct bilingual outreach to obtain missing information and signatures
• Review and audit intake documents for accuracy, completeness, and errors
• Proofread client-facing documents and intake materials
• Listen to recorded intake calls to gather missing information and support quality control
• Scan, upload, and organize case documents in Litify/Salesforce
• Prepare and mail drop letters, including printing and scanning documents
• Prepare client care packages and other administrative materials
• Maintain accurate client and case records in Litify/Salesforce

Qualifications

• Bilingual in English and Spanish preferred
• Experience in intake, client service, administrative support, or legal support preferred
• Strong attention to detail and proofreading skills
• Ability to manage high-volume work in a fast-paced environment
• Strong written and verbal communication skills
• Comfortable handling sensitive and confidential information
• Proficient in Salesforce (Litify preferred), Microsoft 365, Zoom, and DocuSign
• Strong organization, follow-up, and time management skills

Benefits

• Paid time off and paid holidays
• Opportunities for growth and advancement
• Team outings and sponsored events
• Referral bonus program
• Firm-paid Medical HMO with affordable HMO and PPO upgrades
• Low-cost Dental and Vision plans
• Paid Life and AD&D insurance
• 401k
• FSA (Flexible Spending Account)
• EAP (Employee Assistance Program)
• Pet Insurance

Pay

$25- $33 based on experience, plus performance-based incentives

Schedule

Training Schedule: Monday - Friday from 8:30am - 5:30pm (3 weeks)
Shifts Days: Tuesday - Saturday, or Sunday - Thursday.
Shifts: 10:00am-7:00pm, 12:00pm - 9:00pm, 3:00pm - 12:00am, or 11:00pm - 8:00am