Insurance Technician 1/2

Job Duties

• Provide research, general advice, and interpretation of Medicare laws and federal regulations to Medicare beneficiaries and industry representatives.
• Communicate with Medicare beneficiaries through phone, email, and mail to provide accurate and unbiased information regarding Medicare benefits and coverage options.
• Utilize available research tools and Medicare resources to provide guidance and assistance to beneficiaries and insurance industry representatives.
• Maintain up-to-date knowledge of regulations and guidance issued by the Centers for Medicare & Medicaid Services (CMS) and the Administration for Community Living (ACL) to ensure compliance with federal and state guidelines.
• Document client contacts and outreach activities by entering data into the SHIP Tracking and Reporting System (STARS) to support federal reporting and program performance measures.
• Respond to requests for Medicare-related publications received through phone calls and online SHIP services.
• Prepare written correspondence using Microsoft Word and other office software as needed.
• Aid in preparation of equipment and materials for scheduled outreach and educational events.
• Maintain office supplies and notify supervisors when additional materials need to be ordered.
• Perform other related duties and special projects as assigned.

Core Competencies

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Preferred Competencies

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Managing Risks: The ability to identify risks and take action to reduce their likelihood or impact in order to protect people, resources, and long-term goals.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Minimum Qualifications

• Two years of experience in administrative services.
• Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Contact Information

For further information about this vacancy, contact:
Dr. Phillip Donagriche
Human Resources Division
Louisiana Department of Insurance
P.O. Box 94214
Baton Rouge, LA 70804
Phillip.Donagriche@ldi.la.gov