Insurance Specialist

About the role

This position is responsible for assuring all appointments and procedures are authorized. Insurance carriers are contacted to verify coverage and benefit limitations, tests and procedures are pre-authorized and scheduled, deductibles, co-payments, account balances, and fees are calculated, and notations are added to the system for front-end collection. The role focuses on minimizing reimbursement errors resulting from inaccuracy of referral and enrollment information.

Responsibilities

• Identifies all patients requiring pre-certification or pre-authorization at the time services are requested or when notified by another hospital or clinic department.
• Follows up on accounts as indicated by system flags.
• Contacts insurance company or employer to determine eligibility and benefits for requested services.
• Follows up with the patient, insurance company, or provider if there are insurance coverage issues to obtain financial resolution.
• Uses work queues within the EPIC system for scheduling, transition of care, and billing edits.
• Performs medical necessity screening as required by third-party payors.
• Documents referrals/authorization/certification numbers in the EPIC system.
• Initiates charge anticipation calculations and accurately identifies anticipated charges to assure identification of anticipated self-pay portions.
• Communicates with the patient the anticipated self-pay portion, co-payments, deductibles, co-insurance, and account balance; refers self-pay patients with limited or exhausted benefits to in-house Financial Counselors to determine eligibility.
• Assists Patient Financial Services with denial management issues and appeals denials based on medical necessity as needed.
• Communicates problems hindering workflow to management in a timely manner.
• Assesses all self-pay patients for potential public assistance through registration/billing systems.
• Provides self-pay/under-insured patients with financial counseling information.
• Maintains current knowledge of major payor payment provisions.

Requirements

• High school diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Preferred Qualifications

• Previous insurance authorization experience.

Skills

• Excellent oral and written communication skills.
• Basic knowledge of medical terminology.
• Basic knowledge of ICD-10 and CPT coding, third-party payors, and business math.
• General knowledge of time-of-service collection procedures.
• Excellent customer service and telephone etiquette.
• Minimum typing speed of 25 words per minute.
• Reading and comprehension ability.

Physical Requirements

• Prolonged periods of sitting.
• Extended periods on the telephone requiring clarity of hearing and speaking.
• Manual dexterity required to operate standard office equipment.

Working Environment

Standard office environment.

Schedule

Scheduled weekly hours: 40 (Non-Exempt)