Insurance Specialist
Responsibilities
- Identify and research insurance coverage, type, and expiration gaps through reporting
- Communicate directly with insurance carriers as needed to clarify coverage in-place or claim details
- Research and respond to internal and external audit inquiries; resolve homeowner complaints
- Remit insurance premiums for escrowed accounts and verify coverage
- Monitor a pipeline of insurance claims while taking ownership to ensure a positive homeowner experience
- Communicate insurance claim requirements to key internal stakeholders
- Recommend and develop process enhancements, policy changes, and/or procedures with management
- Escalate aging items as appropriate
Qualifications
- Bachelor’s degree required; exceptions will be made based on experience
- Capability to work in and adapt to a fast-paced environment with a fluctuating volume of work
- Advanced computer skills, including Microsoft Office products, specifically excel (Pivot Tables, Vlookup)
- Accounting and math skills
- Professionalism and ability to interface with upper management
- Problem-solving skills, identifying issues and concerns, and participating in solutions
- Strong oral and written communication skills
- 1+ years mortgage servicing experience or work at an insurance agency
- Mortgage servicing application knowledge, preferably with MSP/BKFS/Fidelity
- Relentless pursuit of excellence
- Knowledge of escrow-related activities
- Ability to multitask, work in a team, change in role and duties, consistently meet/exceed deadlines
- Strong organizational skills with attention to detail
About the Role
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.
Location: Fort Mill, SC, Coppell, TX
Employee Status: Regular
Travel: No
Telecommuter: No