Insurance Specialist

About the role

HOMELINK, a business unit of VGM Group, has a near‑future need for an insurance specialist role. The position involves communicating with insurance companies to ensure HOMELINK is paid for services/claims, primarily via email and fax with some phone work. This is a project‑based role expected to last through the end of the year, starting as a 90‑day assignment with possible extension. The role requires working in an office setting at a desk and on a computer for 8 hours a day, with strong customer service skills and keen attention to detail. It is a collections‑type role: you will contact insurance companies to collect payment and file claims, follow up to ensure payment, and work mainly with claims adjusters. The position is a contract role based in Waterloo, IA, fully onsite, and is anticipated to close on Oct 9, 2026.

Responsibilities

• Review orders to ensure accuracy of codes, quantity, and pricing
• Follow‑up with insurance company to obtain payment from services rendered
• Denial resolution may include requesting additional documentation from payer via phone/email/fax, resubmission, filing a corrected claim, using payer portals for claim research and claim processing functions, claim adjustment if there is no opportunity for resolution/payment
• Prepare and submit documentation to increase likelihood of claims payment
• Answer questions from providers, patients, and insurance companies
• Knowledge of contract specific billing and paying procedures
• Identifies and resolves collection issues
• Performs necessary adjustments and refund requests
• Print, organize, and mail hard copy claims
• Claim follow up in accordance with department protocols
• Maintain continued efficiency in various software platforms such as Viper and Microsoft applications (Teams, Outlook, Word, Excel, etc.)

Requirements

• High School diploma/GED
• Strong customer service skills – phone and email (office experience required)
• Strong attention to detail
• Must have Microsoft Office Suite experience (Outlook, Excel, SharePoint) in an office setting
• Office experience and the ability to translate that experience to the role
• Ability to provide specifics around the training that best fits you and why
• Accounts receivable/medical billing/collections experience of any kind

Qualifications

• Accounts Receivable experience (preferred)
• Basic medical coding/billing experience (preferred)
• Knowledge of healthcare industry billing/coding terminology (