Insurance Program Specialist

General Summary

Analyze Dallas Area Rapid Transit's operations to identify hazards that may create a negative financial impact to the Agency. Implement appropriate risk management programs to protect the Agency's assets.

Essential Duties and Responsibilities

• Analyzes proposed contracts, licenses, leases, agreements, and other documents to determine potential risk to DART.
• Develops appropriate risk management and insurance requirements to address these risks.
• Presents, clarifies and resolves all insurance and liability issues associated with new and ongoing procurement.
• Maintains certificates of insurance tracking program.
• Affords assistance in identifying and resolving insurance deficiencies.
• Communicates directly with insurance carriers and brokers to obtain needed insurance or to negotiate acceptable alternatives to protect DART's assets.
• Affords assistance with renewal activities for the agency-wide operational insurance program.
• Acts as a liaison between brokers, carriers, and various Departments to obtain details of current and upcoming changes, additions and property values that will determine the annual insurance rates and premiums.
• Ensures that brokers and insurance underwriters are timely notified of significant events or changes that may result in a claim or change to the policies.
• Conducts training regarding insurance and indemnification issues for various departments and contractors.
• Provides technical information as needed.
• Oversees the claims deductible recovery process for the Owner Controlled Insurance Program (OClP) to ensure that contractors remit deductible reimbursements as required under the contract.
• Maintains premium audits and policy cancellations for accuracy.
• Affords assistance in preparing claims and budget reports for both the insurance and self-insured programs.
• Reports on costs and trends on a monthly basis.
• Affords assistance in preparing the annual budget by providing historical and projected insurance costs.
• Oversees claims activities arising out of commuter rail operations.
• Coordinates inspections of all facilities with insurance carriers and loss control consultants to identify hazards and recommend appropriate programs to reduce loss exposures.

Minimum Knowledge, Skills, and Abilities Required

• Bachelor’s degree from an accredited college or university in Insurance, Risk Management, Business Management or related field.
• Four (4) years experience working with commercial insurance policies and programs to include contract and certificate management, underwriting, property and casualty.
• Valid Texas Class A, B, or C drivers license, no Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (I) DWI on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) months in order to operate DART non-revenue vehicles, or drive in the course & scope of job.
• Strong customer focus with experience in defusing customer conflict.
• Ability to handle situations with a high degree of professional maturity, sensitivity and confidentiality, which may require negotiation, adaptation of response or some research according to employees personal circumstances.
• Superior organizational skills including the ability to document details, multi-task and be flexible in a moderately high call volume, team-oriented environment.
• Demonstrated ability to prioritize work to meet very specific deadlines.
• Proficiency in Microsoft Office applications (Word, Excel and Power Point).
• Demonstrated attention to detail and accuracy.
• Substantial interpersonal skill to effectively and sensitively communicate with all levels of supervisory and non-supervisory employees, government entities, a culturally diverse community, and others both inside and outside of DART.
• Ability to make good decisions based upon a mixture of analysis, wisdom and judgment.
• Ability to learn quickly when facing new problems; a relentless and versatile learner, open to change; analyzes both successes and failures for clues to improvement.
• Ability to write clearly and succinctly in a variety of communication settings and styles.
• Ability to find common ground and solve problems for the good of all; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative.
• Ability to demonstrate a fiduciary obligation to section, division, department, and DART in handling materials and information of a confidential nature.
• Able to communicate complex information in a way that is grammatically correct and understood by most listeners.
• Able to research and understand complex, technical information.
• Able to write and format highly complex or technical reports in a clear, well-organized way.
• Able to write persuasive arguments for a variety of readers.
• Able to research, select and present information that emphasizes benefits or outcomes of proposals with moderate cost or risk.
• Able to respond to questions and objectives.
• Cultivates professional rapport with decision-makers.
• Able to plan, organize and prioritize multiple tasks simultaneously, completing complex assignments on time and with accuracy.
• Able to build and maintain professional relationships throughout the organization, resolving difficult situations with tact and diplomacy.
• Adhere to the highest standards of confidentiality in all aspects of work.