Insurance Program Specialist

Pay

Pay Range: $50,822.00 – $83,855.00

General Summary

Analyze Dallas Area Rapid Transit's operations to identify hazards that may create a negative financial impact to the Agency. Implement appropriate risk management programs to protect the Agency's assets.

Essential Duties and Responsibilities

• Analyzes proposed contracts, licenses, leases, agreements, and other documents to determine potential risk to DART.
• Develops appropriate risk management and insurance requirements to address these risks.
• Presents, clarifies and resolves all insurance and liability issues associated with new and ongoing procurement.
• Monitors certificates of insurance tracking program.
• Assists in identification and resolution of insurance deficiencies.
• Communicates directly with insurance carriers and brokers to obtain needed insurance or to negotiate acceptable alternatives to protect DART’s assets.
• Assists with renewal activities for the agency‑wide operational insurance program.
• Acts as liaison between brokers, carriers, and various departments to obtain details of current and upcoming changes, additions and property values that will determine the annual insurance rates and premium.
• Ensures that brokers and insurance underwriters are timely notified of significant events or changes that may result in a claim or change to the policies.
• Conducts training regarding insurance and indemnification issues for various departments and contractors.
• Provides technical information as needed.
• Provides oversight of the claims deductible recovery process for the Owner Controlled Insurance Program (OCIP) to ensure that contractors remit deductible reimbursements as required under the contract.
• Monitors premium audits and policy cancellations for accuracy.
• Assists in preparing claims and budget reports for both the insurance and self‑insured programs.
• Reports on costs and trends on a monthly basis.
• Assists in preparation of the annual budget by providing historical and projected insurance costs.
• Oversees claims activities arising out of commuter rail operations.
• Coordinates inspections of all facilities with insurance carriers and loss control consultants to identify hazards and recommend appropriate programs to reduce loss exposures.
• Performs other related duties as assigned.

Minimum Knowledge, Skills, and Abilities Required

• Bachelor’s degree from an accredited college or university in Insurance, Risk Management, Business Management or a related field.
• Four (4) years experience working with commercial insurance policies and programs, including contract and certificate management, underwriting, and property & casualty.
• Valid Texas Class A, B, or C driver’s license with no DWI conviction within the last 60 months, no more than one DWI on record, and no more than three moving‑violation convictions within the last 36 months.
• Strong customer focus with experience in defusing customer conflict.
• Ability to handle situations with a high degree of professional maturity, sensitivity, and confidentiality, including negotiation and adaptive response.
• Superior organizational skills: detailed documentation, multitasking, flexibility in a moderately high call‑volume, team‑oriented environment.
• Demonstrated ability to prioritize work to meet very specific deadlines.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Demonstrated attention to detail and accuracy.
• Substantial interpersonal skill to communicate effectively with all levels of employees, government entities, and a culturally diverse community.
• Ability to make good decisions based on analysis, wisdom, and judgment.
• Ability to learn quickly, adapt to new problems, and analyze successes and failures for improvement.
• Ability to write clearly and succinctly in a variety of communication settings and styles.
• Ability to find common ground and solve problems with minimal noise; recognized as a cooperative team player.
• Ability to demonstrate fiduciary responsibility when handling confidential materials and information.
• Ability to communicate complex information in a grammatically correct and understandable way.
• Ability to research and understand complex, technical information.
• Ability to write and format highly complex or technical reports in a clear, well‑organized manner.
• Ability to write persuasive arguments for a variety of readers.
• Ability to research, select, and present information that emphasizes benefits or outcomes of proposals with moderate cost or risk.
• Ability to respond effectively to questions and objectives.
• Ability to cultivate professional rapport with decision‑makers.
• Ability to plan, organize, and prioritize multiple tasks simultaneously, completing complex assignments on time and with accuracy.
• Ability to build and maintain professional relationships throughout the organization, resolving difficult situations with tact and diplomacy.
• Adherence to the highest standards of confidentiality in all aspects of work.

Working Conditions

Works in an environment with minimal exposure to dust, noise, or temperature. May be moderately exposed to unpleasant conditions—including dust, noise, temperature extremes, weather, petroleum products, and chemicals—while visiting DART’s operating facilities, provided all safety policies, procedures, precautions, and protective equipment are observed.