Insurance Operations Project Intern (Global Payment) - 2026 Start (BS/MS)

Responsibilities

• Analyze key performance indicators (KPIs) such as Adoption rate, Penetration rate, Claim Rate, Claim Resolution Time, Customer Trust Score, "Buy" Click Conversion Lift, and Seller Retention.
• Conduct A/B tests on the presentation of our protection services (e.g., messaging, badges, placement) and measure their direct impact on sales conversion and average order value.
• Analyze how the usage of our services correlates with seller health metrics (e.g., repeat business, store growth). Develop insights to help the Sales and Onboarding teams sell the growth benefits, not just the risk mitigation.
• Map the user journey to file a claim. Identify drop-off points and collaborate with Product and Engineering to streamline the process, turning a negative experience into a moment of delight and trust-building.
• Act as a central coordinator between Business, Product, Data Science, Risk, and Customer Service teams to drive metric improvement projects.

Qualifications

• Currently pursuing a Bachelor's or Master's degree in Business, Economics, Analytics, Operations, or a related field.
• Strong analytical and problem-solving skills; proficient in Excel and basic data analysis.
• Excellent communication and interpersonal skills, with a talent for coordinating between different teams.
• Intellectually curious, proactive, and passionate about using data to build customer trust.
• Experience with SQL or a willingness to learn quickly (preferred).
• Interest in e-commerce, fintech, InsurTech, or trust and safety platforms (preferred).