Insurance Operations Leader

Essential Functions

• Operational Leadership: Lead day-to-day operations for commercial lines, ensuring timely and accurate processing of policies, endorsements, renewals, and cancellations.
• Process Optimization: Identify and implement process improvements to enhance efficiency, accuracy, and scalability of operations.
• Team Management: Manage and develop a high-performing team, including training, performance management, and career development.
• Cross-Functional Collaboration: Partner with underwriting, claims, IT, compliance, and sales teams to ensure seamless service delivery and operational alignment.
• Technology & Automation: Leverage technology and automation tools to streamline workflows and reduce manual tasks.
• Compliance & Risk Management: Ensure adherence to regulatory requirements, internal controls, and company policies.
• Reporting & Analytics: Monitor KPIs, service levels, and operational metrics to drive data-informed decisions and continuous improvement.
• Customer Experience: Champion a customer-first mindset, ensuring high service standards for brokers, agents, and policyholders.

Competencies & Qualifications

• 7+ years of experience in insurance operations
• Proven leadership experience managing teams and driving operational excellence
• Strong knowledge of insurance products, systems, and regulatory environment
• Excellent communication, analytical, and problem-solving skills
• Change management and process improvement expertise

Education & Experience

• Bachelor’s degree in Business, Insurance, or related field preferred
• Experience with insurance platforms (e.g. Applied Epic)

Benefits

• Comprehensive health-related benefit options including medical, vision, and dental
• 401(k) with company match
• Company paid life insurance
• STD, LTD
• Generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!