Insurance Operations Associate II - Hybrid

About the role

Vanliner Insurance Company, a member of Great American Insurance Group, is seeking an Insurance Operations Associate to join their dynamic team. Located in Richfield, Ohio, Vanliner provides comprehensive insurance solutions to the moving and storage, parcel and home delivery industries.

Responsibilities

• Examines and processes new insurance policies, renewals, endorsements, and cancellations using various systems.
• Enters or loads data into appropriate systems and researches and resolves data errors.
• Generates and distributes policy documents, certificates of insurance, and other related materials.
• Organizes, prepares, and updates reports.
• Determines and adjusts billing status as needed.
• Identifies opportunities to streamline procedures, enhance efficiency, and reduce costs.
• Performs other duties as assigned.

Requirements

• High School Diploma (Associate degree preferred)
• Minimum of 3 years of experience in insurance operations or customer service
• Completion of or continuing progress toward a professional designation preferred (e.g., Property/Casualty Insurance license)

Qualifications

• Working knowledge of local, state, and federal insurance-related policies
• Strong analytical and organizational abilities with a focus on prioritization
• Working knowledge of insurance data processing systems
• Excellent interpersonal and communication skills

Benefits

• Medical, dental, and vision coverage
• Wellness plans
• Paid time off and holidays
• 401(k) plan with company match
• Employee stock purchase plan
• Commuter benefits

Pay

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Details about benefits and specific compensation ranges will be provided during the hiring process.

Schedule

The Insurance Operations Associate will work a hybrid schedule out of the Richfield, OH office. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.