Insurance Operations and Servicing Associate III - National General

About the role

National General is a part of The Allstate Corporation, offering home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents and directly to consumers. The Insurance Operations and Servicing Associate III is responsible for executing processing across multiple workflows and resolving routine exceptions. This individual guides peers on procedures and completes high-volume data entry while meeting quality standards.

Responsibilities

• Coordinates with carriers, agencies, and lenders to close information gaps on standard cases.
• Contributes to job aids by identifying unclear steps and proposing clarifications to leads.
• Prioritizes workload to meet productivity and audit requirements across assigned workflows.
• Performs targeted quality reviews of peer work and provides actionable feedback to improve accuracy.
• Researches and resolves routine exceptions and documents actions taken and outcomes in the system of record.
• Shares best practices and provides day-to-day guidance to newer employees on procedures and quality checks.
• Processes multi-step documentation queues and compares extracted data to source documents and resolves discrepancies.

Qualifications

• High School Diploma or GED (Preferred)
• 0-2 years experience (Preferred)

Skills

• Data Entry
• Detail-Oriented
• Documentation
• Peer Mentoring
• Personal Initiative

Pay

Compensation offered for this role is $18.61 - $27.77 per hour and is based on experience and qualifications.

Benefits

• Comprehensive technology setup for remote work: laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees working from home to help offset internet costs.
• Requirement for a dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Reliable internet required with minimum speeds of 50 Mbps download and 5 Mbps upload.