Insurance Follow Up Team Lead

About the Atlantic Region CBO

The Atlantic Region Central Billing Office (“ARCBO” or “CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to affiliated Universal Health Services hospitals.

Responsibilities

• Handle difficult patient and third party payer calls escalated by the Collection Specialists.
• Work and monitor high dollar outstanding claims or special collection work list.
• Review accounts recommended for write off to ensure collection procedures were followed prior to placement.
• Complete training of new hires and ongoing in services as appropriate concerning areas of responsibility and payer specific updates.
• Establish and build relationships with major payer representatives at third party insurance companies.
• Serve as a support person for Collection Specialists by answering questions/concerns regarding complaints from insurance companies, patients and other personnel.
• Review and/or create daily, weekly and monthly reports as assigned.
• Assist department manager and assistant director with developing individual and group departmental goals and objectives.
• Other duties as assigned.

Qualifications

• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity with insurance collections and 1-3 years healthcare business office experience preferred.
• High school diploma or equivalent.
• 3-5 years collections experience preferred.

Benefits & Rewards

• Challenging and rewarding work environment.
• Competitive Compensation & Generous Paid Time Off.
• Excellent Medical, Dental, Vision and Prescription Drug Plans.
• 401(K) with company match and discounted stock plan.
• SoFi Student Loan Refinancing Program.
• Career development opportunities within UHS and its 300+ Subsidiaries.
• Pet Insurance.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.