Insurance Coordinator

Responsibilities

• Verify patients' dental insurance coverage and benefits.
• Communicate with insurance companies to obtain pre-authorizations for treatments.
• Aid patients in understanding their insurance coverage and estimated costs.
• Submit accurate and timely insurance claims electronically and via mail.
• Follow up on outstanding insurance claims, appeals, and denials.
• Manage Patient Balances (AR)
• Maintain up-to-date knowledge of dental insurance policies and industry changes.
• Collaborate with the front desk and clinical teams to ensure accurate patient information and treatment codes.
• Provide excellent customer service by addressing insurance-related inquiries and concerns.
• Educate patients on available payment options for uncovered services.

Requirements

• At least 3+ years of experience with insurance posting and as a front office representative
• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Detail-oriented with the ability to maintain accurate records and documentation
• Proficiency in dental practice management software and Microsoft Office Suite
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving skills to navigate insurance claim discrepancies and denials
• High level of professionalism and a patient-centric attitude
• Must be able to sit and stand for extended periods of time
• Must be able to operate standard office equipment
• Must be able to assist patients safely in and out of chairs or treatment areas
• Must be able to maintain clinical positioning for extended periods
• Must be able to work around medical equipment and instruments
• Must be able to adhere to OSHA and infection control standards
• Must be able to perform repetitive hand and wrist movements
• Must be able to respond quickly in emergency situations

Qualifications

• Passionate about dental care and exceptional customer service

Skills

• Insurance Posting
• Front Office Representative

Benefits

• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan w/match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off

Pay

Position Base Pay Range: $20 USD - $25 USD

Schedule

Monday - Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 2:00 PM