Insurance Call Center Supervisor
SafePoint Insurance Company · Metairie, LA · 3 wk ago
On-siteCustomer ServiceFull-time
Duties and responsibilities
- Directly involved in the recruitment of the Customer Service employees.
- Create comprehensive training program for newly hired employees.
- Facilitate training program and job shadowing program.
- Partner with technology to build efficiency and automation into the work flow.
- Partner with Marketing to build agent relations.
- Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
- Communicates effectively internally and externally.
- Other tasks and projects as may be assigned
Qualifications
- 5-7 years of experience in property and casualty insurance.
- 2-3 years of experience as a Supervisor in a call center environment.
- LA P&C Individual Producer license, or the ability to obtain a LA P&C Individual Producer license within first 30 days, and ability to obtain reciprocal licenses in all 50 states.
- Thorough knowledge of the underwriting process and the analytics involved.
- Excellent communication and organizational skills
- Advanced computer skills and strong systems knowledge
Physical Requirements
- Regularly required to talk or hear.
- Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Working Conditions
- This job operates in a professional office environment.
- Routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.
Compensation and Benefits
- Prof. Development and Educational Assistance Programs
- Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
- 15 Paid Time-Off Days
- 3 Discretionary Days
- 5 Parental Leave Days
- 5 Jury Duty Days
- 5 Bereavement Days
- 8 Company Paid Holidays
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability Insurance (company paid premium)
- Flexible Spending Accounts with Company Contribution
- Health Savings Accounts with Company Contribution
- Employee Life and AD&D Insurance
- Dependent Life and AD&D Insurance
- Company paid AAA Membership
- Company paid Identity Theft Protection
- And more…