Insurance Call Center Supervisor

The Role

The Supervisor will lead the Insurance Call Center Sales Team, ensuring efficient operations and high member satisfaction.

Responsibilities

• Lead sales associates by practicing influential supervisory techniques and fostering a Shared Values working environment.
• Act as technical advisor for sales associates by being knowledgeable of all products and processes as well as available resources.
• Check phone system at the start of the day and throughout the day to assure sales associates are available and receiving calls.
• Provide coaching and counseling to associates with professionalism.
• Prepare monthly reports of the department’s activity and sales statistics for management.
• Manage staffing needs, including hiring, supervising, training, and reviewing Sales Associates.
• Handle all time accounting and scheduling of sales associates.
• Assist in monitoring the sales department’s performance results vs. plan.
• Develop sales associate action plans.
• Handle escalated customer issues that are more complex than can be handled by a sales associate.

Requirements

• Associate’s degree in Business or related field or equivalent.
• 5+ years of experience working in the insurance sales field including one year of supervisory experience.
• An active Personal Lines or Property & Casualty License.
• Excellent oral and written communication skills.
• Desktop computing skills including use of standard business application software (e.g., Microsoft Word, Excel, Power Point, etc.).

Qualifications

• Full-time schedule: Monday through Wednesday and Friday from 9:30AM to 5:30PM EST, and Thursday from 12:45PM to 9:00PM EST.

Benefits

• Medical, Dental, and Vision plan options.
• Up to 2 weeks Paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

Pay

The starting base compensation for this position is $46,988 to $87,875 salary. For candidates located in New Jersey, the salary range is $58,043 to $87,875. Actual pay will be based on factors such as applicant experience and geographic location.

Schedule

The assigned schedule for this position will be: Monday through Wednesday and Friday from 9:30AM to 5:30PM EST, and Thursday from 12:45PM to 9:00PM EST.