Insurance & Billing Specialist - Posting Focused

Responsibilities

• Accurately post insurance and patient payments across multiple providers and office locations.
• Review Explanation of Benefits (EOBs) and remittance to ensure correct application of payments, adjustments, and write-offs.
• Balance and reconcile payment batches daily.
• Identify and correct posting discrepancies, underpayments, and overpayments.
• Monitor and follow up on unapplied payments and credit balances.
• Respond to billing disputes and resolve them efficiently with minimal supervision.
• Work collaboratively with the billing and insurance team to resolve posting issues and ensure timely reimbursement.
• Assist in maintaining up-to-date patient ledgers and provide support for billing inquiries.
• Support claims management by ensuring payments match expected reimbursements based on fee schedules and contracted insurance rates.
• Communicate effectively with team members to ensure accurate and complete patient financial records.
• Maintain HIPAA compliance and protect patient confidentiality in all activities.
• Superior customer service skills, with the ability to infuse personality, empathy, and enthusiasm into each patient contact.

Requirements

• 1+ year of experience in dental or medical payment posting, billing, or insurance coordination.
• Familiarity with dental PPO insurance plans and EOB interpretation.
• Strong communication and negotiation skills with a professional, positive attitude.
• Working knowledge of dental terminology and patient ledgers.
• Excellent attention to detail and ability to multitask.
• Familiarity with Dentrix Ascend (a plus!)

Qualifications

• Monday–Friday, 8:00 AM–5:00 PM, on-site in Danbury, CT

Benefits

• Comprehensive Medical, Dental, and Vision plans for the family
• 401(k) with employer contribution
• Flexible spending account
• Employer paid life insurance (equivalent to $50,000)
• Referral program
• Paid holiday, vacation, and sick time
• Voluntary benefits through AFLAC