Insurance Billing Specialist

About the role

Our Insurance Billing Specialists focus on keeping insurance billing moving by submitting claims, posting dental insurance payments, and working insurance aging reports for our customers. This work is at the heart of Wisdom’s service offerings, and is a large part of what allows us to provide outstanding services to the dental offices we serve.

Responsibilities

• Prepare and submit dental insurance claims promptly and accurately, following up as necessary to ensure prompt payment and resolve any issues or discrepancies with insurance companies
• Post insurance payments and adjustments to patient accounts, reconciling insurance payments with the PMS and investigating any discrepancies
• Monitor and manage accounts receivable, ensuring timely collection of outstanding insurance balances and running regular reports on AR to identify trends and areas for improvement
• Partner directly with offices and insurance companies, acting as their primary point of contact for any insurance-related inquiries and regularly communicating challenges and successes
• Cook up and coordinate with dental offices to ensure accurate coding and documentation for all insurance claims

Requirements

• At least 5 years of experience in dental insurance claim submission, claim posting, and AR management
• A minimum of 8 hours per week of availability during standard business hours (Monday–Friday, 8am–5pm CST)
• Strong knowledge of dental insurance plans, procedures, and coding
• Exceptional problem-solving skills and the ability to handle complex billing issues with care and a commitment to patient confidentiality and data security
• Excellent communication, interpersonal, and follow-up skills
• Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Google Workspaces

Benefits

We offer a flexible work schedule and remote work options, allowing you to balance your career with your personal life. We also provide a supportive and inclusive environment where you can thrive.

Pay

Compensation is commensurate with experience.

Schedule

Standard business hours (Monday–Friday, 8am–5pm CST).