Insurance Billing/Collection Assistant II (Hybrid) - Physician Billing Services

About the role

Performs follow-up on insurance billing and collection activities, verifying the accuracy and completeness of insurance records, and claims, contacting insurance companies as well as other related duties to expedite payments from various payers for physician services.

Primary Duties & Responsibilities

• Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges.
• Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling.
• Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry.
• Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices/accounts each day and follows best practices for one-touch resolution as established within the department.
• Interacts with management and staff members to discuss issues.
• Performs other duties as assigned by the supervisor and/or manager.

Working Conditions

• Normal office environment.
• Primarily remote with the exception of coming into the office at least once a month.

Physical Effort

Typically sitting at a desk or table.

Equipment

Office equipment.

Required Qualifications

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Bookkeeping/Accounting And/Or Medical Collection Setting (2 Years).

Skills

• Claims Resolution
• Collections Strategies
• Communication
• Computer Literacy
• Confidential Data Handling
• Epic EHR
• Health Insurance Billing
• Health Insurance Portability & Accountability Act (HIPAA)
• ICD-10 Procedure Coding System
• Insurance Follow Up
• Medical Billing and Coding
• Medical Terminology
• Microsoft Excel
• Microsoft Word
• Office Equipment
• Telephone Communications

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more.
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources for continued childcare needs and adult care.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.

Pay

Grade C06-H — $17.89 - $26.35 / Hourly