Insurance Authorization Revenue Cycle Supervisor

The Revenue Cycle Supervisor will support the Clinical Review for Medical/Radiation Oncology Department at Texas Oncology in Richardson, Texas. This is a full-time remote position with a typical work week of Monday through Friday, 8:00 AM – 5:00 PM.

About the role

As part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country, with approximately 530 providers across 280+ sites in Texas. The organization pioneered community-based cancer care to make advanced treatment accessible, allowing patients to fight cancer at home with support from family and friends. Today, Texas Oncology treats half of all Texans diagnosed with cancer annually.

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians, supported by McKesson Corporation, and is dedicated to advancing cancer care through science, technology, and quality improvement.

Responsibilities

• Supervise daily revenue cycle operations to maximize payments and reimbursements from patients, insurance carriers, financial aid, and guarantors.
• Oversee patient visit processes from appointment scheduling to account adjudication, including insurance eligibility, charge processing, claim submission, payment processing, collections, denial management, reporting, auditing, coding, credentialing, and customer service.
• Resolve escalated and unique revenue cycle issues while ensuring compliance with Practice Standard Operating Procedures (SOPs) through regular audits.
• Prepare monthly revenue cycle financial analysis, including aged accounts, and monitor business metrics to refine processes.
• Guide teams toward priorities, clarify roles, and coordinate resources to meet objectives.
• Cascade goals to staff and align them with annual objectives.
• Champion new initiatives, manage change, and address difficult issues with ownership and accountability.
• Develop, implement, and maintain revenue cycle training materials and conduct training on SOPs, systems, metrics, and regulations.
• Coordinate front office duties, including scheduling, check-in, and co-pay/co-insurance collection.
• Attract, assess, and develop high-caliber employees; provide feedback, coaching, and challenging assignments.
• Handle hiring recommendations, performance assessments, salary adjustments, and progressive discipline.
• Enforce adherence to Practice and US Oncology policies.
• Perform other duties as assigned.

Requirements

• Associate’s degree in Finance, Business, or equivalent or four years of revenue cycle experience.
• At least four years of medical revenue cycle experience with a track record of achieving metrics.
• Two years of experience managing, delegating, and following up on work priorities (strongly desired).
• Strong knowledge of medical insurance billing, collections, CPT, ICD-9, HCPC coding, medical terminology, and managed care products (HMO, PPO, etc.).
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).

Physical Demands

• Must be present on-site during scheduled business hours; requires sitting or standing for extended periods, talking, and hearing.
• Full range of body motion, including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.
• Standing and walking for long periods; occasional lifting of up to 40 lbs.
• Requires corrected vision and hearing within normal range.

Work Environment

• Potential exposure to communicable diseases, toxic substances, ionizing radiation, and medical preparations common in an oncology/hematology clinic.
• In-person interaction with co-workers, management, and clients.
• Minimal travel by automobile to office sites may be required.