Insurance Agent Support Specialist

Duties and Responsibilities

• Assist agents in preparing quotes, processing new applications, and managing underwriting paperwork.
• Cook with carriers to resolve underwriting or policy issues.
• Maintain accurate, up-to-date client files and policy records in our internal systems.
• Review upcoming renewals and assist agents in reaching out to clients to ensure continuous coverage.
• Act as the first point of contact for clients, answering coverage questions, taking payments, and processing policy changes. Manage inbound client inquiries via phone, email, and online platforms.
• Help clients initiate claims and guide them through the initial reporting steps. Support agents with scheduling, file management, and general administrative tasks.
• Develop, manage, and retain a portfolio of workers’ compensation clients. Ensure compliance with state workers’ compensation laws and reporting requirements. Conduct policy reviews, audits, and claims follow-ups as needed. Assess client risk profiles and recommend appropriate coverage solutions.
• Monitor workflow queues to ensure timely completion of tasks and adherence to regulatory requirements.
• Uphold company policies, confidentiality standards, and compliance protocols.
• Provide exceptional customer service and maintain a positive client experience.

Qualifications

• At least 3 years of experience in insurance support, customer service, or administrative support roles.
• Previous experience dealing with Worker's Compensation is desired. Knowledge of workers’ compensation regulations, classifications, and rating methodologies is desired.
• Target Education: Bachelor's Degree in any field is preferred.
• Comfortable learning applicable insurance software and internal software systems (Microsoft Office Suite).
• Exceptional phone etiquette and written communication skills to explain processes clearly to clients.
• The ability to multitask, prioritize tasks, and work in a fast-paced environment. High degree of accuracy and attention to detail.
• Able to work independently and as part of a team.
• Insurance license is a plus but not required.

About ASR International

ASR provides world-wide Management and Technical Support Services to Government agencies and Fortune 500 customers. Founded in 1986 and headquartered in Long Island, NY, ASR serves its clients with a full spectrum of complex professional and technical support services including Construction Management, Engineering, Logistics, Project Management and Quality Control across the U.S. and in more than 40 countries worldwide.

Benefits

Hired applicants may be eligible for benefits, including but not limited to, an excellent compensation package and comprehensive benefits package which include a flexible work schedule, Paid Holidays, Paid Time Off and Sick Days, Health Insurance (medical, dental and vision); and a 401(k) plan.