Insurance Account Director

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Responsibilities

• Develop a detailed understanding of client products and services
• Manage growth and oversee the sales operation
• Improve and strengthen existing P&C programs
• Provide input, innovation, and support to the Management Team
• Project management of new launches and initiatives, including process design and implementation
• Ensure program efficiency and financial performance

Requirements

Requires 10+ years of insurance experience building and managing Property and Casualty and Life insurance programs

Ability to work professionally in a fast-paced environment

Proficient in Microsoft Office Suite products

Experience managing complex business process

Effective communication skills

Problem-solving and analytical ability

Professional designation (CPCU/CIC/AAI/CISR) preferred

Qualifications

Experience in P&C account management

Experience in BPO insurance contracts, contact center operations, client services, or account management is preferred

Manage client communications, nurture key relationships, and keep track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations

Skills

Qualified candidates will be willing to learn new products, processes, and technology

Positive, driven, and confident individuals that will professionally represent the company and its customers

Benefits

Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.

Benefit options vary by location.

Short-term disability coverage is available to help protect you during unexpected challenges.

Life insurance options to safeguard your loved ones.

Daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

Paid Time Off Earn PTO and paid holidays to take the time you need.

Retirement Savings Secure your future with retirement savings programs, where available.

Disability Insurance Access life insurance options to safeguard your loved ones.

Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training Learn new skills while earning a paycheck.

Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code Be comfortable while you work.

Pay

Starting compensation is based on experience

Schedule

Largely sedentary, requires sitting/standing for long periods while using a computer and telephone headset. May occasionally move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.