Insurance Account Director

About the role

MCI is seeking a senior-level Account Manager with 10+ years of insurance experience in Property and Casualty and Life insurance programs. The ideal candidate will manage client communications, nurture key relationships, and keep track of all necessary documentation, paying close attention to policy changes, important deadlines, and legal regulations.

Responsibilities

• Manage the day-to-day client relationship including strategic planning, change management, process creation and adherence, and service delivery.
• Act as the primary point of contact for P&C clients and the MCI operations and shared services team.
• Develop a detailed understanding of client products and services.
• Manage growth and oversee the sales operation.
• Improve and strengthen existing P&C programs.
• Provide input, innovation, and support to the Management Team.
• Project management of new launches and initiatives, including process design and implementation.
• Ensure program efficiency and financial performance.

Qualifications

• Willingness to learn new products, processes, and technology.
• Positive, driven, and confident individual.
• Professional representation of the company and its customers.
• Enterprise Account Manager Qualifications Include:
• Requires 10+ years of insurance experience building and managing Property and Casualty and Life insurance programs.
• Ability to work professionally in a fast-paced environment.
• Proficient in Microsoft Office Suite products.
• Experience managing complex business process.
• Effective communication skills.
• Problem-solving and analytical ability.
• Professional designation (CPCU/CIC/AAI/CISR) preferred.

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.
• REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

About Mci (parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.