Instrument Technician - Seasonal Workforce

Essential Duties

• Performs on-site demand and contract field services to support the customers' installed based for instrumentation, to include diagnostic, troubleshooting, calibration and start-up and commissioning services.
• Recommends approaches on repairs, replacements and upgrades.
• Provides informal and on-the-job customer training.
• Effectively communicates customer needs and opportunities to the organization; and utilizes technical skills and abilities to develop tactics and strategies to support those customer needs.
• PARTNERS WITH THE SALES TEAM TO EXECUTE TACTICS AND STRATEGIES TO IMPROVE CUSTOMER SATISFACTION AND SERVICE GROWTH THROUGH AVAILABLE SERVICE PROGRAMS.
• REPORTS PERFORMANCE MEASURES TOWARD GOALS.
• EXECUTES TIMELY COMPLETION OF ALL REQUIRED REPORTS, CERTIFICATES AND RELEVANT DOCUMENTS.
• ADHERES TO ALL SAFETY AND QUALITY RULES AND REGULATIONS.
• PERFORMS OTHER DUTIES AS ASSIGNED.

Supervisory Responsibilities

No

Travel

As needed throughout the ControlWorx Territory

Competencies

• Customer Focus
• Integrity
• Safety
• Demonstrate good Ethics, Values and Integrity
• Professional in appearance and actions
• Customer Service
• Strong Mechanical Aptitude
• Demonstrated ability to read, write and verbalize in a professional and organized manner
• Moderate computer skills
• Self-Starter and Self-Directed
• Demonstrate problem-solving abilities

Physical Requirements

Physical Abilities Level N (Not Applicable) Occasionally O (Occasionally) Frequently C (Constantly) Constantly