Instrument/ Maintenance Technician
John H. Carter Company, Inc. · Metairie, LA · 3 wk ago
On-siteManagementFull-time
Essential Duties
- Performs on-site demand and contract field services to support the customers' installed based for instrumentation, to include diagnostic, troubleshooting, calibration and start-up and commissioning services.
- Recommends approaches on repairs, replacements and upgrades.
- Provides informal and on-the-job customer training.
- Effectively communicates customer needs and opportunities to the organization; and utilizes technical skills and abilities to develop tactics and strategies to support those customer needs.
- PARTNERS WITH THE SALES TEAM TO EXECUTE TACTICS AND STRATEGIES TO IMPROVE CUSTOMER SATISFACTION AND SERVICE GROWTH THROUGH AVAILABLE SERVICE PROGRAMS.
- REPORTS PERFORMANCE MEASURES TOWARD GOALS.
- EXECUTES TIMELY COMPLETION OF ALL REQUIRED REPORTS, CERTIFICATES AND RELEVANT DOCUMENTS.
- ADHERES TO ALL SAFETY AND QUALITY RULES AND REGULATIONS.
- PERFORMS OTHER DUTIES AS ASSIGNED.
Supervisory Responsibilities
No
Travel
As needed throughout the ControlWorx Territory
Competencies
- Customer Focus
- Integrity
- Safety
- Demonstrate good Ethics, Values and Integrity
- Professional in appearance and actions
- Customer Service
- Strong Mechanical Aptitude
- Demonstrated ability to read, write and verbalize in a professional and organized manner
- Moderate computer skills
- Self-Starter and Self-Directed
- Demonstrate problem-solving abilities