Instructional Technology Lead
Job Summary
The Instructional Technology Lead serves as UC Scout's primary administrator, evaluator, and functional owner of the educational technology stack supporting the course catalog and digital learning environment. This custom-scope Instructional Designer 3 role is weighted heavily toward technical leadership, system administration, and vendor management.
Job Duties
Tool Lifecycle & Administration: Serve as the department's functional owner of educational technologies, overseeing the lifecycle of tools from intake and evaluation through implementation, maintenance, and retirement. Administer LTI integrations and applications across the tech stack, ensuring ADA compliance, FERPA standards, and seamless course delivery. Contribute to the responsible evaluation and integration of AI-powered tools, helping build AI readiness across the department and broader UC Scout community.
Vendor Relations, Ticketing & Communications: Serve as the primary point of contact for vendor relationships. Manage outreach, facilitate meetings, contract tracking, and documentation with professionalism and strong interpersonal skill. Own the learning technology ticketing system, triaging and resolving issues while identifying patterns that surface systemic improvements. Communicate technical findings clearly to non-technical colleagues and escalate significant decisions to the Learning Innovation Director.
Technical Project Management: Manage technology projects from goal definition through implementation and monitoring, maintaining plans, timelines, and documentation. Serve as the technical liaison between instructional design, media, and IT teams, translating decisions across audiences with clarity. May independently manage contractors and specialists as needed.
Documentation & Workflow Optimization: Develop and maintain technical documentation, improve team workflows, and ensure project deliverables are met on time. Oversee troubleshooting and vendor-facing issue resolution, keeping all stakeholders informed throughout.
Instructional Design Support & Cross-Departmental Collaboration: Provide training and mentorship to instructional designers, subject-matter experts, and other stakeholders on instructional technology tools. This includes conducting workshops and training programs, developing and delivering targeted training, and supporting technology specialists with best practices.
Required Qualifications
Bachelor's degree in related area and/or equivalent experience/training.
Demonstrated experience managing the full lifecycle of K12 or higher ed educational technologies, ensuring tool evaluation, implementation, maintenance, and retirement are guided by instructional design best practices, established design frameworks, and the unique needs of digital online learning environments.
Proven ability to own and manage a technology ticketing or user support system, including triage, resolution, and identification of patterns that drive systemic improvement.
Demonstrated knowledge of LTI integrations and educational technology applications, with the ability to evaluate, test, and implement tools in alignment with ADA accessibility standards and student data privacy requirements.
Proven ability to manage complex technical projects from planning through implementation, ensuring timely delivery, clear documentation, and alignment with organizational goals.
Hightly developed interpersonal and communication skills, with the ability to build trust across teams, translate technical information clearly to non-technical/education stakeholders, and navigate cross-functional relationships with diplomacy.
Exceptional organizational skills with a focus on accurate technical documentation including decision rationale, project tracking, and quality control across all deliverables.
Demonstrates a growth mindset toward emerging technologies, with experience or willingness to explore and adopt AI-powered tools to enhance productivity, support data-driven decision-making, and drive continuous improvement in workflows and outcomes.
Prioritized Qualifications
Master's or other relevant advanced degree or certification.
Experience developing and delivering training on educational technologies and providing mentorship/support to instructional designers or technical specialists, anchoring all support in online learning best practices and K-12 or higher education pedagogical contexts.
Experience evaluating, piloting, or integrating AI-powered tools in an educational or professional setting, with awareness of responsible adoption practices.
Knowledge of instructional design best practices, design frameworks, and online learning environments, including familiarity with Canvas LMS and K-12 or higher education contexts.