Instructional Support & Advising Assistant - 140886

Payroll Title: STDT SVC ADVISOR 1 SV
Department: Mathematics
Hiring Pay Scale: $51,865 - $65,793/year
Appointment Type: Career, 100% appointment
Work Schedule: Days, 8 hrs/day, Mon-Fri

About the Department

The UCSD Mathematics Department is a dynamic unit with 67 faculty and approximately 30 additional non-FTEs in various instructional and research titles. These academics work on a broad range of research funded by federal, state, and private agencies. The department comprises 23 career staff and 190 Master's and Ph.D. students, generating high-caliber research and maintaining an outstanding graduate program. The department also supports a large undergraduate program with over 2,400 pure and applied mathematics majors, as well as 57 other majors across campus. Faculty engage in a vigorous research program with an average of 72 active awards totaling approximately $20M/year and an instructional program enrolling approximately 40,000 graduates and undergraduates annually.

The department is home to The Center for Computational Mathematics (CCoM), a diverse group sharing a common interest in the mathematical aspects of computation, and the Director of the Mathematics Diagnostic Testing Project, an intersegmental education project in California.

Responsibilities

• Serve as the initial point of contact for the Department of Mathematics Student Affairs office, triaging academic advising services and providing guidance to undergraduate students and other constituents on UCSD and department policies and procedures.
• Provide individuals with accurate information and appropriate referrals to various campus offices/resources.
• Oversee the routine processing of the undergraduate student transfer course petition online review system.
• Provide general office management and administrative support in a highly computerized and team-oriented environment.
• May provide basic backup A/V assistance for department equipment.
• Apply professional student services concepts, policies, and procedures to complete assignments of limited scope and impact.
• Follow standard practices and procedures in analyzing student services situations or data.
• Exercise judgment within defined procedures and policies to determine appropriate action.
• Demonstrate excellent interpersonal skills and multicultural competencies when representing UCSD to diverse constituents.
• Adjust to shifting priorities under short deadlines while maintaining composure, discretion, and confidentiality.
• Available to work occasional overtime during evenings and weekends as needed.

Qualifications

• Experience working with a diverse student population.
• Experience working sensitively and effectively with diverse populations of students, faculty, staff, and the public across broad educational, cultural, and socio-economic backgrounds.
• Demonstrated multicultural competencies; ability to work with diverse populations.
• Knowledge of UC and the department/school/college.
• Knowledge of or ability to quickly learn UCSD policies, procedures, and services related to or supporting student affairs.
• Familiarity with campus referral resources such as the Registrar's Office, Student Financial Services, CAPS, and the Office for Students with Disabilities (OSD).
• Ability to articulate straightforward department and university policies to students, faculty, staff, and the public.
• Basic interpersonal and customer service skills, with the ability to respond with tact, diplomacy, and sensitivity when interacting with individuals from diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Ability to multitask, maintain accuracy, and handle frequent interruptions in a fast-paced environment.
• Basic interpersonal and active listening skills, with the ability to interact effectively, sensitively, and professionally with students, staff, and the public.
• Ability to recognize when individuals require specialized assistance and make prompt, appropriate referrals to campus resources or senior staff.
• Skill and ability to maintain administrative records and digital documents clearly, completely, and accurately according to established filing and data storage systems.
• Understanding of higher education environments, typically acquired through a Bachelor's degree or equivalent combination of education and experience.

Preferred Qualifications

• Knowledge of University-specific computer application programs and pertinent databases.
• Demonstrated skill in the use of computing systems to complete tasks including word processing, spreadsheet design, and database management.
• Ability to use internet search tools for information retrieval.
• Willingness and ability to increase and update computer hardware/software skills as needed.
• Experience with UCSD computing systems.

Special Conditions

• Job offer is contingent upon satisfactory clearance based on Background Check results.

Pay

Hiring Pay Scale: $51,865 - $65,793/year

Schedule

Days, 8 hrs/day, Mon-Fri