Instructional Designer & System Trainer
Rush Enterprises, Inc. is part of the largest network of commercial vehicle dealerships in North America, representing truck and trailer manufacturers including Peterbilt, International, Hino, Isuzu, Ford, IC Bus, and Blue Bird. We offer a rewarding career as a leader in the transportation industry.
About the role
The Instructional Designer & System Trainer reports to the Business Systems Training Manager within the Talent Development team and supports systems training across business areas. This role partners with Continuous Improvement and collaborates with Subject Matter Experts to design, develop, deliver, and refine training solutions that support system adoption and operational effectiveness.
Responsibilities
- Facilitate instructor-led and virtual training sessions, adapting delivery to meet learner needs, engagement, and skill level.
- Manage SAP Enable Now content, including standards, metadata, and lifecycle management, to ensure intuitive access and scalability.
- Partner with Continuous Improvement to design and deliver web-based, in-application digital help aligned with system processes.
- Develop and maintain user support resources aligned to system functionality and business processes.
- Develop reinforcement materials to support knowledge transfer, retention, and application on the job using digital adoption platforms such as SAP Enable Now or WalkMe.
- Review and refine Continuous Improvement training to align with instructional design standards and learner needs; recommend improvements.
- Evaluate training quality and effectiveness, identify gaps, and recommend improvements.
- Support Super User program enablement through resource development and facilitation support.
- Analyze training data and learner feedback to recommend improvements to content, delivery, and learner experience.
- Translate complex business processes into structured learning solutions.
Requirements
- Minimum of 3 years of experience in instructional design, training delivery, or related roles.
- Bachelor’s degree or equivalent certification in instructional design, education, or related field.
- Experience with eLearning development and user-focused design.
- Strong understanding of instructional design frameworks and application.
- Proficiency with eLearning authoring tools (Articulate, Storyline, Adobe, Camtasia, Synthesia), digital adoption platforms including SAP Enable Now, and multimedia tools; preferred experience with WalkMe.
- Experience facilitating in-person and virtual training.
- Strong written and verbal communication skills for learner-facing materials and stakeholder collaboration.
- Analytical skills to assess training effectiveness and recommend improvements based on data and feedback.
- Ability to manage multiple projects and prioritize work based on deadlines and business needs.
Benefits
- Outstanding healthcare benefits.
- Robust 401(k) plan with company matching.
- Employee stock purchase program.
- Performance-based incentives.
- Opportunities for professional growth through ongoing training and development.
Pay
Minimum Pay Rate: USD $80,000.00/year
Maximum Pay Rate: USD $105,000.00/year