Instructional Designer & Trainer

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation-centric platform. Powered by AI, driven by human innovation. Our culture is forward-thinking, customer-obsessed, and built on the belief that meaningful connections drive better business outcomes.

About the role

This is a hands-on builder role combining instructional design, content creation, product and GTM enablement, and LMS administration. You’ll take source material from SMEs, presentations, videos, and existing resources and turn it into clear, engaging digital learning. You’ll also own the LMS and help bring structure to our existing learning library. This role does not facilitate live training.

Location: Onsite at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). This role is expected to work onsite four days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

Responsibilities

• Build, update, and maintain digital learning courses, primarily using Articulate Rise / Articulate
• Turn presentations, videos, SME input, and technical information into structured, easy-to-understand learning experiences
• Create product resources, GTM guides, sales training content, one-pagers, knowledge checks, and other internal enablement materials
• Own day-to-day LMS administration, including publishing, assignments, permissions, user support, data accuracy, and reporting
• Organize the existing learning library and identify content that should be updated, consolidated, or retired
• Partner with Legal and SMEs to maintain required compliance training
• Keep learning content current as products, processes, and requirements change
• Use learning data and feedback to identify gaps and improve content
• Create or incorporate product and technology demonstrations into learning experiences

How You'll Use AI

• Use ChatGPT, generative AI, and Articulate's AI capabilities to accelerate research, outlining, drafting, and content development
• Use AI to help transform complex source material into clear learning content while applying your own judgment for accuracy and instructional effectiveness
• Continuously explore ways AI can improve speed, consistency, and quality of learning development

Requirements

• Approximately 5 years of experience, with flexibility for the right candidate, in instructional design, learning experience design, corporate L&D, or a related field
• Hands-on experience building courses from source material through final deployment
• Strong experience with Articulate Rise / Articulate
• Experience owning or heavily administering an LMS
• Strong instructional design, writing, and content-development skills
• Ability to simplify technical and product concepts for internal audiences
• Strong technical aptitude and comfort learning unfamiliar systems
• Resourceful and self-sufficient; able to work from an outcome without needing a detailed playbook
• Organized, collaborative, and comfortable working across multiple SMEs and priorities
• Comfortable using generative AI as part of your content-development workflow

Nice to Have

• Technology or SaaS experience
• Docebo experience
• Sales or product enablement experience
• Vyond and video creation experience
• Compliance training experience
• Jira experience
• Experience creating product or technology demos

Who You Are

You're a builder who can take raw information and turn it into an effective learning experience. You're technically curious, organized, and comfortable figuring things out independently. You move quickly, collaborate well with SMEs, and naturally look for ways to use AI and technology to make your work better.

Nextiva DNA (Core Competencies)

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Benefits

• Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance: Life, disability, and supplemental indemnity plans
• Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement