Instructional Designer, Senior Associate | Readiness & Associate Experience

About the role

Design and develop learning materials to support Capital One’s Retail Banking Teams including Branch and Café Ambassadors and Small Business Associates. Partner closely with Learning Consultants, Principal Designers, and business partners to translate business intent into engaging learning materials, focusing on digital-first learning methods.

Responsibilities

• Design and develop content for specific programs and stand-alone offerings that support the learning & performance needs of associates in Branch, Cafés, and Small Business Banking
• Support the needs analysis process by identifying additional context to ensure successful transfer of skills to the job
• Recommend effective formats and modalities that create an optimal learning experience while demonstrating an understanding of adult learning principles
• Work directly with Subject Matter Experts (SMEs) to design and develop engaging learning materials and performance support tools (including self-study, classroom, e-Learning, etc.) based on industry design standards for a given modality
• Demonstrate an aptitude for, knowledge of, and agility with new learning technologies
• Possess the ability to partner with project team members to enable clarity of goals; conduct on-going reviews to ensure outcomes are on track to meet client needs
• Collaborate with other Instructional Designers and Learning Consultants on the team to support the ADDIE process, as appropriate
• Take personal responsibility for tasks and follow-through to completion with a high degree of independence while collaborating with the broader team

Qualifications

• High School Diploma, GED or equivalent certification
• At least 2 years of experience designing curriculum or programs using a blended learning design and modern learning theories and models
• At least 2 years of experience designing and developing a variety of learning solutions for digital, virtual and classroom settings
• At least one year of experience with Google Suite
• 2+ years of experience with Articulate 360
• 2+ years of experience working with an agile team of designers and developers
• 2+ years of experience in training design, development and delivery
• 2+ years of experience leveraging design thinking and human centered design methodologies to solve problems

Benefits

We offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.