Instructional Designer II/Lead Instructional Designer, Training Development and Administration

About the role

Join our American Airlines family and design learning that drives performance and helps Team Members thrive. You’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Responsibilities

• Design and deliver scalable, interactive training programs that address complex business needs and drive measurable performance outcomes.
• Own training program strategy and curricula portfolios, managing project pipelines to ensure high-quality, timely, and scalable delivery.
• Apply instructional design and delivery methodologies, including ADDIE, Blooms Taxonomy while effectively applying agile approach to develop effective learning journeys.
• Serve as a trusted advisor to leaders and stakeholders, aligning learning strategies with organizational priorities and evolving business needs.
• Complete needs analysis, evaluate learning effectiveness and drive behavior change, apply Kirkpatrick methodology to identify gaps and recommend targeted learning interventions.
• Source and lead and collaborate with training vendors.
• Manage resources, overseeing contracts, vendor performance, and cost optimization to ensure alignment with learning objectives and deliverables.
• Leverage AI powered authoring tools and emerging technologies to improve development cycles, enhance delivery efficiency, and improve learner engagement.
• Recommend next generation technology to ensure learning engagement.
• Mentor and influence teams, managing resources and using project management tools (e.g., Asana, Microsoft Planner) to prioritize work, meet deadlines, and promote best practices.
• Complete executive level presentations to share progress and program impact.

Requirements

• Minimum Qualifications:
  • Education & Prior Job Experience: Bachelor's degree in relevant field or equivalent experience/training
  • 3 years designing courses and curricula for frontline team members.
• Preferred Qualifications:
  • Education & Prior Job Experience: Master’s degree in Education, Instructional Design, or related field.
  • At least 5 years of experience applying relevant learning technology tools including authoring, video editing, microlearning, and other multimedia learning tools (i.e. Articulate, Vyond, PremierPro, Canva, HeyGen, VR, etc.).
  • At least 3 years of experience applying instructional design to performance-based training.
  • At least 3 years of technical writing experience applying training methodologies.
  • At least 3 years working under rapid development.
  • At least 3 years of project management with strong deadlines / consultative approach to training design.
  • At least 3 years of experience creating and delivering executive-level presentations.
  • Experience with airline operations.
  • Proficiency with industry-recognized LMS platforms.
  • Strong graphic design skills tailored to diverse learning audiences.
  • Familiarity with Agile project management practices.
  • Experience leading training teams responsible for instructional design.

Qualifications

• Exceptional communication skills (verbal and written); prior facilitation experience preferred.

Skills, Licenses & Certifications

• PMP, Agile, Six Sigma certification a plus.
• Kirkpatrick certification a plus.
• Change Management Certification, a plus.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook).

Benefits

• Travel Perks: Explore the world with access to more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription and vision benefits, virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Tools, resources, and support to help you stay well and be the best version of yourself.
• 401(k) Program: Employer contributions to your 401(k) program available after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.