Instructional Designer EPIC

Responsibilities

• Conduct comprehensive training needs analyses for Epic implementations, upgrades, optimizations, and workflow changes.
• Define measurable learning objectives aligned with clinical, operational, regulatory, and organizational requirements.
• Design and maintain role-based curricula for clinical, revenue cycle, administrative, and ancillary staff.
• Apply adult learning theory and instructional design methodologies to develop effective learning experiences.
• Create instructor-led, virtual, blended, and e-learning courses.
• Create realistic case scenarios, simulations, and hands-on practice exercises using Epic training environments.
• Maintain and update all training materials to reflect system and workflow changes.
• Achieve and maintain proficiency and/or certification in assigned Epic application(s).
• Develop a detailed understanding of organizational workflows and system configuration.
• Partner with Epic analysts and application teams to understand build decisions and downstream impacts.
• Translate complex technical functionality into clear, learner-centered training content.
• Participate in Epic upgrade planning, go-lives, optimizations, and stabilization efforts.
• Deliver instructor-led and virtual Epic training as required.
• Train, coach, and credential additional classroom or peer trainers as needed.
• Provide go-live remote and at-the-elbow support (when needed) during implementations and upgrades.
• Deliver ongoing post-live and optimization training to support sustained proficiency.
• Serve as a training liaison between Epic teams and operational, clinical, and administrative stakeholders.
• Facilitate curriculum reviews and incorporate feedback from SMEs and leaders.
• Align training strategies with change management and adoption goals.
• Provide outstanding internal client service while supporting the organization’s mission to improve patient care through technology.
• Manage and resolve service tickets related to training content, and system updates.
• Develop and implement training evaluation tools to assess effectiveness and learner readiness.
• Analyze learner feedback, performance metrics, and system usage data.
• Continuously refine curricula and delivery strategies to improve outcomes and efficiency.
• Manage multiple training initiatives simultaneously.
• Track deliverables, timelines, dependencies, and risks.
• Provide regular status updates to leadership and stakeholders.

Requirements

• Experience designing and delivering training in a healthcare and/or Epic environment.
• Strong knowledge of adult learning theory and instructional design best practices.
• Experience communicating technical and clinical information to diverse audiences.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent written, verbal, facilitation, and presentation skills.
• Bachelor's degree or equivalent experience.
• Epic certification or demonstrated proficiency in assigned application(s).
• Experience supporting Epic go-lives or large-scale implementations.
• Clinical or healthcare operational experience (recommended, not required).
• Experience with Agile or project-based work environments.
• Familiarity with AI tools, rapid authoring platforms, or advanced e-learning technologies.

Qualifications

• Bachelor's degree or equivalent experience.

Skills

• Instructional design expertise.
• Workflow and systems thinking.
• Stakeholder partnership.

Benefits

N/A

Pay

$80,521.60-$100,652.00

Schedule

Day