Instructional Designer EPIC

Job Summary

The Epic Instructional Designer (ID) plays a crucial role in designing, developing, delivering, and continuously improving Epic EMR training programs. This role requires strong collaboration with Epic application teams, clinical and operational subject matter experts (SMEs), and organizational leaders.

Responsibilities

• Conduct comprehensive training needs analyses for Epic implementations, upgrades, optimizations, and workflow changes.
• Define measurable learning objectives aligned with clinical, operational, regulatory, and organizational requirements.
• Design and maintain role-based curricula for clinical, revenue cycle, administrative, and ancillary staff.
• Apply adult learning theory and instructional design methodologies to develop effective learning experiences.
• Create realistic case scenarios, simulations, and hands-on practice exercises using Epic training environments.
• Maintain and update all training materials to reflect system and workflow changes.
• Achieve and maintain proficiency and/or certification in assigned Epic application(s).
• Develop a detailed understanding of organizational workflows and system configuration.
• Partner with Epic analysts and application teams to understand build decisions and downstream impacts.
• Translate complex technical functionality into clear, learner-centered training content.
• Participate in Epic upgrade planning, go-lives, optimizations, and stabilization efforts.
• Build, test, and maintain Epic training environments.
• Create and manage all training materials, including job aids, manuals, quick references, simulations, and videos.
• Develop interactive e-learning modules using approved authoring tools (e.g., Articulate, Captivate, Camtasia).
• Leverage emerging technologies, rapid development tools, and AI-enabled solutions to improve efficiency and learner engagement.
• Deliver instructor-led and virtual Epic training as required.
• Train, coach, and credential additional classroom or peer trainers as needed.
• Provide go-live remote and at-the-elbow support (when needed) during implementations and upgrades.
• Deliver ongoing post-live and optimization training to support sustained proficiency.
• Serve as a training liaison between Epic teams and operational, clinical, and administrative stakeholders.
• Facilitate curriculum reviews and incorporate feedback from SMEs and leaders.
• Align training strategies with change management and adoption goals.
• Provide outstanding internal client service while supporting the organization's mission to improve patient care through technology.
• Manage and resolve service tickets related to training content, and system updates.
• Develop and implement training evaluation tools to assess effectiveness and learner readiness.
• Analyze learner feedback, performance metrics, and system usage data.
• Continuously refine curricula and delivery strategies to improve outcomes and efficiency.
• Manage multiple training initiatives simultaneously.
• Track deliverables, timelines, dependencies, and risks.
• Provide regular status updates to leadership and stakeholders.

Qualifications

• Experience designing and delivering training in a healthcare and/or Epic environment.
• Strong knowledge of adult learning theory and instructional design best practices.
• Experience communicating technical and clinical information to diverse audiences.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent written, verbal, facilitation, and presentation skills.
• Bachelor's degree or equivalent experience.
• Epic certification or demonstrated proficiency in assigned application(s).
• Experience supporting Epic go-lives or large-scale implementations.
• Clinical or healthcare operational experience (recommended, not required).
• Experience with Agile or project-based work environments.
• Familiarity with AI tools, rapid authoring platforms, or advanced e-learning technologies.

Core Competencies

• Instructional design expertise.
• Workflow and systems thinking.
• Stakeholder partnership.