Instructional Designer

About the role

The main function of an Instructional Designer is to lead the development and implementation of services provided by the Customer Care organization in support of the clients' strategic initiatives.

Responsibilities

• Provide insight to senior business leaders on overall Customer Care strategy development and implementation of client requirements.
• Identify client needs and suggest appropriate products/services.
• Develop a growth strategy focused on Customer Care / Connect that advocates company’s key offerings and predicts clients’ objectives.
• Afford assistance in developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization's customer service processes.
• Afford assistance in gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
• Review and maintain training materials to ensure compliance with organizational policies and procedures.

Requirements

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Training Operations: Knowledge of training processes and procedure.

Skills

• Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Ability to work independently and manage one’s time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Ability to apply accounting and mathematical principles to work as needed.
• Ability to analyze business trends and project future revenues and expenses.
• Previous experience with computer applications, such as Microsoft Word and Excel.

Education/Experience

• Bachelor’s degree or higher in Education or Instructional Design.
• Two years’ relevant work experience required regardless of education level.
• Instructional Design Certificate acceptable with at least four years’ relevant work experience.

Additional Skills & Qualifications

• Candidates must have examples of work/portfolios that highlight their ID experience to be submitted to the role.
• The Manager is not seeking a heavy educational background, but wants true IDs.

Job Type & Location

This is a Contract position based out of Peoria, IL.

Pay And Benefits

The pay range for this position is $20.00 - $25.00/hr.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.