Instructional Designer

Overview The Instructional Designer creates, develops, and delivers high-quality learning solutions that support employee performance, regulatory compliance, and organizational priorities. This role combines instructional design, LMS administration, and facilitation to create engaging, accessible, and audit-ready learning experiences across the Bank. Designs and develops training programs, including eLearning modules, instructor-led materials and blended learning solutions. Aligns learning content with business goals, applies adult learning methodologies, and incorporates interactive elements to enhance engagement. Partners with subject matter experts to optimize LMS offerings and ensure content accuracy and relevance. Responsibilities Instructional Design & Content DevelopmentDesign and develop eLearning, microlearning, instructor-led, and blended learning programs using established instructional design methodologiesCreate high-quality learning assets, including facilitator guides, participant materials, job aids, assessments, and evaluation toolsDevelop interactive, learner-centered content using authoring tools such as Articulate Storyline/Rise, Captivate, and CamtasiaEnsure all learning materials are accurate, consistent, accessible, and aligned with adult learning principles, organizational goals, and regulatory requirementsEvaluation & Continuous ImprovementMeasure learning effectiveness through surveys, feedback, completion data, and performance indicatorsContinuously refine learning content, delivery methods, and LMS processes based on data, learner feedback, and evolving business needsStay current on emerging learning technologies, instructional design trends, and facilitation best practicesLearning Management System (LMS) AdministrationServe as primary administrator for the Learning Management System, including course setup, enrollment rules, reporting, troubleshooting, and annual curriculum maintenancePartner with Compliance and subject matter experts to ensure assigned training content is appropriate for target audiences and regulatory expectationsManage LMS vendors, including monitoring course updates, coordinating enhancements, and requesting statements of work as neededUpload, test, and maintain eLearning content to ensure a seamless learner experienceGenerate participation, completion, and audit reports for managers, Compliance, and regulators as requiredProvide learner and trainer technical support related to LMS access and functionalityFacilitation & Training DeliveryFacilitate engaging virtual and in-person training sessions for diverse employee audiencesAdapt facilitation techniques to meet varying learning styles and experience levelsCoach managers and subject matter experts to support effective training delivery and knowledge transfer Requirements Education Bachelor's Degree in Instructional Design, Learning & Development, Adult Learning, Human Resources, or a related field is requiredA recognized certificate in Instructional Design ( e.g., ATD, CPTD, Kirkpatrick, CPTM) preferred Professional certifications (e.g., DiSC, EQ, MBTI, or similar assessments) Work Experience 3-5 years of experience in instructional design, eLearning development, facilitation, and LMS administration is required Knowledge, Skills, And Abilities Demonstrated experience developing original learning contentStrong knowledge of adult learning theory, instructional design methodologies, and blended learning approachesProficiency with eLearning authoring tools and Learning Management SystemsExceptional attention to detail and commitment to accuracy, particularly in regulated environmentsStrong communication, presentation, and stakeholder collaboration skillsAbility to manage multiple projects and deadlines independentlyExperience in a financial institution or similarly regulated industry strongly preferredVisa Sponsorship will not be provided for this position No relocation assistance provided Licenses and Certifications Commitment to obtaining an Instructional Design and/or Facilitation certification within two years of hire Expected Pay Range The expected annual pay range for this role is $55,243 to $91,158. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities