Instructional Designer

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun.

About the Role

We are seeking a dynamic, agile Instructional Designer who thrives in a fast-paced environment. This role involves building our Training & Development program from the ground up, requiring a high-energy professional who can hit the ground running and build impactful learning solutions immediately. The ideal candidate has deep roots in the hospitality, casino, or food and beverage (F&B) industries and is eager to engage directly with frontline teams.

Responsibilities

• Design, develop, and implement comprehensive blended learning solutions from scratch, including eLearning modules, instructor-led curricula, microlearning, and on-the-job training aids.
• Partner as an expert consultant with Subject Matter Experts (SMEs) across Casino Operations, Food & Beverage, and Hospitality to extract operational knowledge and build structured training content.
• Spend time on the casino floor and operational areas with frontline staff to deeply understand training needs, evaluate course effectiveness, and foster team growth.
• Deliver and facilitate engaging live, virtual, and classroom training sessions as needed to support property-wide development goals.
• Rapidly prototype, update, and pivot training materials to align with the dynamic, 24/7 demands of a premier gaming and entertainment environment.
• Maintain accurate version control, updates, and compliance alignment for all instructional assets.

Requirements

• High school diploma or GED required; bachelor’s degree in Instructional Design, Education, Human Resources, or a related field is preferred.
• 3 to 5 years of proven professional experience in Instructional Design. A portfolio demonstrating original eLearning and curriculum development is required.
• Previous professional experience within a Casino, Hospitality, or Food & Beverage (F&B) environment is highly preferred.
• Advanced proficiency with industry-standard eLearning authoring software, specifically Articulate 360 (Storyline and Rise) or Adobe Captivate.
• Proficiency with multimedia development tools, including video editing/animation software (Camtasia, Vyond) and graphic design platforms (Canva, Adobe Creative Cloud).
• Exceptional communication, interviewing, and relationship-management skills when working alongside operational managers and technical SMEs.
• Must be flexible, adaptable, and willing to assist with diverse facets of the Training & Development department, including public speaking and frontline operational support.
• Ability to obtain and maintain an Illinois Gaming Board (IGB) license.

Physical Requirements

• Constantly sit, use hands and wrists for computer and office equipment, hear, and perform eye/hand coordination tasks.

Benefits

• Medical, Dental, Vision
• 401K: Matches 50% of your contribution, up to 4% of eligible contribution
• Educational Tuition Reimbursement
• Paid Time Off
• Ventra Program, EAP programs, and more

Pay

$72,500–$116,250