Instructional Designer

About the role

As Instructional Designer, you will create and maintain training content for Brivo’s customers and employees. You will assist in the assessment of training needs, and create learning content that supports business growth. A cover letter and portfolio is required to apply to this position.

Execute the entire ADDIE course creation lifecycle for e-learning content:

• Collaborate closely with the Instructional Design team and with Subject Matter Experts (SMEs) across different departments to determine needs and create content
• Partner with other teams to ensure content is technically accurate and relevant
• Create detailed and clear storyboards utilizing AI tools
• Design and develop engaging learning content (e-learning, instructional videos, microlearning) using various authoring tools
• Create objective-aligned knowledge checks to measure learner ability to apply key concepts
• Iteratively review and update content in a timely manner using learner feedback and product launch details
• Launch and manage content in our learning management system (LMS)
• Provide regular updates to and maintenance of existing courses
• Utilize AI to write clear content, including stories and use cases, used to create immersive e-learning experiences
• Proactively research and adapt to trends, quickly learning new features and tools to ensure learning programs remain modern and effective
• Work independently and with outstanding communication skills to set and meet quarterly objectives and deadlines
• Collaborate with the Training & Enablement (T&E) team to organize content within shared workspaces
• Utilize Generative AI tools to scale content creation, enhancing everything from scriptwriting and use-case development to course summaries and assessments
• Support additional team initiatives as needed, in a helpful spirit of collaboration

Requirements

• Experience utilizing ADDIE required
• Experience using Articulate Rise and Storyline required
• Experience with Camtasia or similar tool for video creation and editing required
• Experience with LMSs (such as LearnUpon) required
• Outstanding writing and editing skills, time management, communication, and attention to detail required
• Proven experience in creating engaging and practical learning using industry-standard methodologies required
• Ability to translate complex concepts and data into visually appealing, easily digestible content required
• Proven experience in delivering multi-modal trainings, detailed course design documents, implementation strategies, and program evaluations required
• Bachelor’s degree (BA/BS) in related field required

Preferred skills

• Ability to conduct and analyze results of a needs and/or gap analysis preferred
• Experience in technology or security industry preferred
• Experience using Asana or similar project management system preferred
• Experience with Google Suite and Apple products preferred
• Experience with creating learning videos and animations preferred
• Experience in creating technical training preferred

About Brivo

Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises. As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.

With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security.

Benefits

• Great Place to Work-Certified™ company
• Competitive medical, vision, and dental plans (including company-offset premiums)
• 401k with company match
• Unlimited Paid Time Off (PTO) policy
• Premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces
• Robust benefits and perks package tailored to your work location