Instructional Designer

Description Summary/Objective

American Credit Acceptance (ACA) is seeking a collaborative, creative, and systems-savvy Instructional Designer to join our Learning & Development team. This role is ideal for a learning professional who enjoys designing engaging learning experiences, partnering with subject matter experts, and managing the learning systems that bring training to life at scale.

Essential Functions

• Instructional Design & Training Development
• Design, develop, and maintain engaging learning solutions across eLearning, instructor-led, virtual, and blended formats
• Translate complex business, compliance, and technical topics into clear, learner-friendly experiences
• Partner closely with subject matter experts to analyze needs, define learning objectives, and build effective curricula
• Apply adult learning principles and instructional design best practices to drive meaningful learning outcomes
• Facilitate training sessions as needed (in-person, virtual, or hybrid)

Learning Management System (LMS) Administration – Cornerstone

• Serve as a primary administrator and system owner for ACA’s LMS (Cornerstone OnDemand)
• Manage day-to-day LMS operations, including: Course and curriculum setup, User groups and permissions, Manual assignments and adjustments
• Ensure data integrity, system accuracy, and a positive end-user experience
• Monitor system health, troubleshoot issues, and partner with IT, HR, and Cornerstone consultants as needed
• Build dashboards and reports to track participation, completion, and learning impact
• Configure the LMS to support online, hybrid, and instructor-led learning
• Design and maintain custom LMS pages, welcome experiences, and dashboards using basic HTML/CSS

Measurement, Optimization & Continuous Improvement

• Analyze LMS data and learning metrics to inform decisions and improvements
• Continuously evaluate and refine learning content
• Stay current on learning technology trends and recommend enhancements that improve scale and effectiveness

Core Competencies

• Instructional Design & Content Development - Designs effective, engaging learning experiences aligned to business needs
• Learning Technology & Systems Thinking - Confidently administers and optimizes LMS platforms to scale learning
• Facilitation & Communication - Clearly explains concepts, engages learners, and adapts communication for diverse audiences
• Project Management & Prioritization - Manages multiple projects, deadlines, and stakeholders with strong attention to detail
• Collaboration & Partnership - Builds trusted relationships with SMEs, leaders, HR, and IT partners
• Assessment & Evaluation - Uses data and feedback to measure learning effectiveness and drive improvement
• Customer Focus & Problem Solving - Anticipates learner needs and resolves issues with ownership and accountability

Qualifications

• 2+ years of instructional design experience, including the practical application of instructional design theory, authoring eLearning courses, and managing multiple projects, preferably within a business environment
• 2+ years of experience in developing eLearning modules using tools such as Articulate Storyline or equivalent
• Bachelor's degree (BA/BS) in Instructional Design, Technical Writing, Multimedia Design, Training, Education, or a related discipline
• Familiarity with multimedia tools and technologies (e.g., video editing, graphic design)
• Excellent project management skills, including prioritizing tasks and meeting deadlines
• Proficient user of the following products: Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook), Adobe Premier Pro or Camtasia Studio, Adobe Captivate or Articulate Storyline
• Experience supporting and administering Learning Management Systems
• Experience facilitating training for both hard and soft skills

Preferred Experience/Skills

• Cornerstone on Demand Video and audio recording and editing
• PowToon or similar animation
• Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Knowledge of the indirect auto finance industry or financial services is a plus