Instructional Designer

For Auto Club Enterprises, this position develops engaging and interactive training content for multiple business lines and markets with clear learning objectives to promote employee success.

Responsibilities

• Develops online content, including writing outlines and scripts, using programming functionality, testing, evaluating, debugging, and uploading of content.
• Analyzes outcomes and presents information that measures, evaluates, and makes recommendations incorporating business practices into instructional design and sequencing of learning objectives.
• Uses instructional technologies to develop online content and assessments; troubleshoots and utilizes best practices.
• Tests or pilots courses developed, identifies changes, makes required changes, and produces final product.
• Writes course descriptions for online library.
• Recommends instructional design standards, content to deliver, and program improvements based on analysis of training results.
• Develops course materials for participant and facilitator for live training delivery including workbooks, manuals, job aids, class activities/case studies, etc.
• Researches and determines training content.
• Leverages training region which may require researching memberships, policies, etc., and updates training region so instructors can deliver effective and engaging class activities.
• Provides evaluative feedback regarding processes, delivery, and desired results in a manner SMEs and/or Training Specialists can use to ensure employees’ future success.
• Identifies and prepares required reports, surveys, and evaluation documentation for areas of success and improvement and presents results to management.
• Trains employees in a roll-out environment, provides train-the-trainer to instructors, and/or gives demonstrations on training materials available.
• Participates in meetings with management and/or subject matter experts (SMEs) and assists in defining needs; creates and presents training outlines and gains agreement to move forward with training plan.
• Follows a project plan with deadlines and keeps team informed.
• Revises existing course content as systems, products, procedures, and requirements are updated and expanded.
• Identifies emerging design, development, delivery, and technology trends for the development and delivery of training content.
• Works with ACE Technology Infrastructure team to stay knowledgeable and current on the latest ACE trends, technology, and best practices.
• Performs related duties including troubleshooting online course access and answers Help calls related to training.
• Recommends course content and delivery method; responsible for creating desired outcomes using tools and expertise.
• Makes day-to-day decisions independently; may consult with Supervisor or Senior Instructional Designer on best course of action for non-routine items.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 4-6 years of experience in a service or sales environment, Club business function, or related area.
• 1-3 years of cumulative experience using instructional technologies to develop online courses, designing for adult learning using the ADDIE or Kirkpatrick model, facilitating training via web conferencing, utilizing surveys/polls, facilitating virtual break-out rooms, and leading meetings to influence change (preferred).
• Demonstrates proactive and responsive solutions, seizing opportunities for continuous improvement in individual, team, and organizational performance.
• Strong one-on-one and group presentation and facilitation skills.
• Excellent verbal/written communication skills as well as strong interpersonal skills and relationship building.
• Ability to self-manage and work independently.
• Excellent organizational and time management skills with the ability to multi-task and manage multiple projects simultaneously.
• Ability to work effectively with people from diverse backgrounds and different learning styles.
• Ability to develop content that influences, persuades, and directs learning so employees can be successful in their work environment.
• Research skills, analytical and problem-solving skills, questioning and feedback skills.
• Customer service and sales orientation with a commitment to quality, responsibility, high work standards, and initiative.
• Advanced knowledge of Microsoft Office software (Word, Excel, SharePoint, Outlook, PowerPoint, InfoPath).
• Advanced knowledge of Adobe software (PhotoShop, Acrobat, Captivate) and Action Scripting.
• Ability and willingness to work a flexible work schedule to accommodate meetings in different time zones, including early mornings, evenings, and some weekends.
• Regular and frequent travel within the state and ability to fly out-of-state when needed; travel frequency dependent upon training projects and could include out-of-state travel for 6 weeks or more at a time.
• Continued learning/continuing education is required.
• Occasional travel to off-site business meetings or conferences (5% proficiency).

Pay

The starting pay range for this position is $74,500.00 - $99,500.00. Additionally, full-time positions are eligible to participate in an incentive program based on the achievement of organization, team, and personal performance.

Benefits

• Health coverage for medical, dental, and vision.
• 401(K) savings plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services, and more).