Instructional Designer

Title Instructional Designer Learning & Development Reports To Senior Manager, Learning & Development About Payroc Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today's fast-moving commerce landscape. At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve. We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career. Position Overview The Learning & Development Instructional Designer (ID) leads the design, development, and optimization of Payroc's educational experiences — such as eLearning, microlearning, video-on-demand, and blended instructor-led programs — to bridge performance gaps and improve business outcomes across Payroc's enterprise functions, POS, and payment-processing ecosystem. This role partners with leaders and subject matter experts to assess needs, determine learning strategy, manage cross-functional learning projects end-to-end, and measure effectiveness using defined KPIs. The ID exercises independent judgment in recommending and implementing learning approaches, rollout plans, and improvement actions aligned to operational priorities. The primary goal is to create engaging, instructionally sound materials for diverse audiences, including new hires (onboarding), leadership, and tenured employee development (upskilling). Duties And Responsibilities Learning Strategy, Consulting, and Program OwnershipConsults with business leaders and stakeholders to identify performance gaps, clarify business needs, and determine the appropriate solution (training, performance support, communications, job aids, process reinforcement, etc.).Applies adult learning principles and instructional design models (e.g., ADDIE, SAM) to ensure learning solutions are effective, scalable, and results-driven.Leads cross-functional learning initiatives from intake through launch, including scope definition, timelines/SLAs, stakeholder alignment, risk management, and delivery coordination.Defines success measures and evaluation plans (e.g., error reduction, CSAT improvement, compliance completion, reduction of rework loops) and uses results to recommend and implement continuous improvements.Independently develops rollout strategies (pilot, phased, enterprise) and recommends reinforcement tactics to sustain behavior change and adoption.Identifies opportunities for process and/or policy improvements that increase enablement effectiveness and operational execution; makes recommendations and supports implementation with key partners. Instructional Design, Content Standards, and EnablementDesigns and develops learning assets and branded materials that enable consistent delivery and learner experiences across audiences (facilitation guides, presentations, job aids, eLearning, microlearning, videos, scenario-based practice, and other performance support tools).Establishes and maintains content standards for structure, tone, branding, accessibility, and learner experience; ensures materials meet standards prior to release.Partners with SMEs to validate accuracy and relevance; translates technical/process content into practical, role-based learning experiences. Facilitation Oversight and DeliveryFacilitates and/or produces select virtual and in-person sessions as needed to support program outcomes and implementation needs.Oversees facilitators delivering L&D-developed programs by providing standardized materials, readiness guidance, coaching, and feedback mechanisms to ensure quality and consistency. Learning Systems, Tools, and OptimizationMaintains the LMS and learning resources to ensure accuracy, accessibility, version control, and effective learner navigation; monitors completion data and supports reporting needs.Participates in evaluation and selection of departmental learning tools by gathering requirements, assessing options, supporting pilots, and making recommendations. Stakeholder Partnership and CultureServes as a liaison between Learning & Development and internal departments to ensure learning solutions align with operational needs and business direction.Promotes a culture of continuous improvement, accountability, and learner engagement consistent with Payroc values. Qualifications Bachelor's degree in Instructional Design, Learning & Development, Education, Business, or related field; or equivalent professional experience.3+ years of experience in corporate learning, instructional design, enablement, performance improvement, or training program management.Demonstrated experience leading cross-functional projects and influencing stakeholders without direct authority.Strong capability in adult learning principles, instructional design methods, and evaluation practices tied to business metrics.Proficiency with LMS platforms and common learning development tools (e.g., Articulate, Captivate, or equivalents) and multimedia/content tools.Strong analytical, problem-solving, communication, and facilitation skills.Experience with payment processing systems and/or POS solutions preferred. Travel Component Working Conditions Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods.Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations. Job Classification Exempt Equality At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com Compensation And Benefits Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs. Candidate Privacy Notice We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs. Note to Agencies Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.