Instructional Design Specialist/D2L Support

Job Duties

• Support the design, development, and continuous improvement of online, hybrid, and technology-enhanced face-to-face courses incorporating instructional best practices and digital tools.
• Collaborate with faculty to apply instructional design best practices, including alignment of learning objectives, assessments, and activities.
• Collaborate with faculty and CTAT staff to identify opportunities for continuous improvement in course quality, accessibility, and student learning outcomes.
• Promote student engagement through the integration of instructional technologies and digital tools (e.g., Creator+, H5P, and other emerging technologies).
• Apply accessibility standards (WCAG 2.1AA) and Universal Design for Learning (UDL) principles in course design and development to support equitable and inclusive learning experiences.
• Develop and maintain course templates, instructional resources, job aids, and design guides.
• Develop and maintain self-paced training modules and learning resources for faculty, staff, and students on topics such as course design, digital literacy, accessibility, and instructional technology.
• Facilitate workshops, training sessions, and one-on-one consultations focused on instructional design, digital pedagogy, accessibility, and effective technology integration.
• Stay current with emerging trends, research, and best practices in instructional design, artificial intelligence (AI), and educational technology.

Secondary Responsibilities

• Provide front-line support for Brightspace by D2L by responding to phone calls, emails, and walk-in requests through CTAT support channels.
• Troubleshoot LMS-related issues for faculty, adjuncts, staff, and students, including access, course setup, and tool usage.
• Ensure LMS compliance with accessibility standards and contribute to accessibility review initiatives.
• Maintain internal documentation and workflow guides related to LMS processes, tools, and best practices.
• Aid in communication and coordination with D2L technical support in collaboration with the D2L System Administrator.
• Assist with maintaining and updating the CTAT website, ensuring content is accurate, accessible, user-friendly, and compliant with institutional accessibility standards while supporting departmental instructional and support initiatives.

CTAT Employees Expectations

• Adhere to the assigned work schedule as determined by the supervisor, dean, or the college.
• Coordinate leave requests, appointments, and planned absences with the Director in accordance with college policies and departmental needs.
• Maintain a professional demeanor and represent CTAT positively when interacting with faculty, staff, students, and external partners.
• Participate in a rotating schedule to monitor and respond to the CTAT departmental mailbox during designated periods, including occasional weekends as assigned.
• Maintain accurate project records, dashboards, and status updates to support departmental planning, communication, and accountability.
• Work extended hours as necessary to support project deadlines, training events, system implementations, and departmental priorities consistent with exempt status.
• Prioritize timely and professional responses to CTAT phone calls, emails, and support requests.
• Communicate regularly with CTAT colleagues regarding project status, support requests, and collaborative initiatives.
• Absorb and track, collect, and return departmental equipment and inventory in accordance with established procedures.
• Develop and maintain project timelines, milestones, and deliverables to support the successful completion of assigned initiatives.