Instructional Design Consultant - Remote
Job Summary
The Instructional Design Consultant (IDC) supports the Education Services team by designing, creating, and maintaining innovative learning solutions to enhance product education for high-tech medication management solutions. This role involves collaborating with various departments to align business and training strategies.
Key Responsibilities
Support strategies and synergies across Professional Services and/or Technical Service functions and customer training programs
Collaborate with Marketing, R&D, Readiness, Implementation, and GCS leadership to ensure business and training strategy alignment
Design, develop, and deliver/implement innovative and creative learning solutions (web-based training, technical training videos, job aids, guides, etc.) utilizing a variety of methods and eLearning authoring tools
Communicate and collaborate with Education LPC’s (instructors) on learning solution deliverables
Demonstrate in-depth knowledge of and apply the latest relevant research and methodologies in instructional design
Leverage the principles of user experience and responsive design
Employ agile, iterative development methodologies
Assess learning and performance needs to craft effective and efficient plans for performance solutions and services that address business-specific requirements and constraints
Partners with Business leaders, R&D, Marketing, customers, and Global Customer Service stakeholders to build highly technical learning solutions that produce measurable positive results
Support the development and delivery of high-quality training and performance solutions
Effectively resolve issues or determine if escalation is needed. Escalates using a solution-oriented approach
Work across diverse teams, cultures, and time zones
Maintain knowledge of assigned MMS product(s) and stay informed about and plan for upcoming product releases; manage learning path curriculum development for assigned product(s)
Lead, monitor, and report on the progress of projects, ensuring the accuracy of status reports and data related to team metrics
Flex with business strategy changes and act as a key contributor in a complex environment
Create and maintain detailed project plans for each project
Balance workload in a fast-paced environment, while working on multiple concurrent projects
Support Education Services strategic initiatives with cross-business impact and involvement
Create and manage professional communications through a variety of platforms: SharePoint portals, forums, email, bulletins, etc.
Agile and flexible to evolving business strategies
Navigate within a matrixed environment
Professional Skills & Key Competencies
Ability to develop learning solutions/deliverables based on knowledge of learning methodologies, cognitive science, user-centered design research, adult learning requirements, needs assessment and evaluation
Can quickly learn new products, applications, and systems
Demonstrated knowledge of agile, iterative development methodologies
Effective communicator: an individual who possesses skilled written/verbal communication skills, as well as the ability to present his/her views in a clear and compelling manner
Adaptability; learns quickly and responds positively to complexity and change
Comfortable working in an environment that is constantly evolving
Education Qualifications & Previous Experience
Bachelor’s degree in Education, Communication, or related field required. Master’s degree in Performance Improvement, Education Technology, Instructional Design, Adult Education, Interactive Media or Learning Systems preferred
2+ years’ experience in Instructional Design or learning solutions with an emphasis on eLearning required
Experience developing eLearning (web-based training modules), technical training videos (script writing, production, and video editing), documentation, presentations and other training materials maintained in a Learning Management System (LMS) required
Experience with Articulate Storyline, Articulate Rise, Camtasia, Captivate or other learning authoring tools required. Experience with Word, Excel, and PowerPoint required
Desired/Additional Skills & Knowledge
Industry experience with customer support organizations and/or medical devices product implementation and support in a global environment preferred