Instructional Assistant, Data Center

About the role

Per Scholas Inc. is a national nonprofit advancing economic mobility for 30 years. Through rigorous technical training, professional development, and strong employer partnerships, we prepare individuals traditionally underrepresented in tech for high-growth careers. With campuses in 25 cities and over 30,000 graduates, we’re building a more diverse and inclusive tech workforce by connecting talent to opportunity — from Fortune 500 companies to innovative startups.

What You Will Do

• Assist the Technical Instructor with delivering a structured, approved curriculum focused on data center skills.
• Support remote classroom facilitation in an interactive, hands-on style.
• Enforce and model appropriate remote classroom decorum and professionalism.
• Take and track daily learner attendance in Salesforce and/or LMS.
• Cook up and track lab tools and resources in advance of sessions.
• Lead instructor-approved study groups based on learner performance and needs.
• Provide one-on-one tutoring and support for learners who are struggling.
• Be prepared to step in and lead a lesson in the event of instructor absence (short-term only).
• Ensure all classroom or borrowed equipment is returned and properly stored.
• Monitor learner engagement, flag challenges early, and collaborate with instructors and coaches to provide support.
• Implement individualized study plans for learners when necessary.
• Aid with learner progress tracking, grading, and real-time data entry in Salesforce or Canvas.
• Participate in instructional staff meetings and regular learner progress reviews.
• Reinforce class policies including dress code, attendance, and participation.

What You’ll Bring to Us

• Graduate of a Per Scholas training program (preferred), ideally in IT Support, Infrastructure, or Datacenter tracks.
• Successfully obtained all certifications offered in the program (e.g., CompTIA A+, CompTIA Network+, or equivalent).
• Strong foundational understanding of:
• Networking fundamentals: OSI model, IP addressing, routing/switching basics.
• PC hardware architecture: BIOS/UEFI, RAM, CPU, storage, peripherals.
• Operating Systems: Hands-on experience with both Windows and Linux environments.
• Linux CLI proficiency: Navigation, file management, basic commands.
• Windows troubleshooting: Task Manager, Process Monitor, CPU/memory analysis.
• Familiarity with:
• Active Directory and related services (DNS, DHCP, GPOs).
• Virtualization platforms: VMware or VirtualBox.
• Cat5/5e/6 cable handling including termination and patch panel work.
• Classroom equipment setup, hardware configuration, and basic IT lab support.
• Experience using or supporting Learning Management Systems (LMS) and digital tools (e.g., Canvas, Salesforce, Zoom).
• Ability to teach and support in a highly interactive, hands-on training environment.
• Strong attention to detail, organizational skills, and ability to multitask.
• Responsive communicator; comfortable with live feedback and digital communication.

Benefits & Perks

• Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time!
• Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.
• Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums.
• Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.
• Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members
• Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.

Questions?

If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.