Institutional Relationship Manager II

Duties & Responsibilities

• Primarily focused on servicing high-value clients and/or clients with complex needs
• Senior mentor for other relationship managers on the team; regularly providing guidance and feedback on best practices and opportunities for Private Wealth products and services
• Point of escalation within the team for resolving time sensitive client inquiries
• Works collaboratively with other functions in Private Wealth to resolve complex client related issues, escalations, and special projects
• Demonstrate a high level of teamwork with a focus on achieving business unit and team goals. Be a positive influence in the group
• Report operational risk irregularities or concerns
• Manage a book of Institutional client relationships aimed at retention and expansion
• Continuously focus on improving client satisfaction and engagement with staff and board members
• Ensure all agreed upon client service levels are met
• Responsible for new client onboarding, including legal documentation and authority resolution updates
• Drive regular meeting schedules and establish reporting cycles with clients
• Partner with other UMB LOBs (Capital Markets/Commercial/Business Banking) to ensure all client service needs and requirements are met
• Cook internal resources within Private Wealth to deliver services and to resolve client issues if they arise
• Share industry expertise and best practices with clients
• Coordinate and manage sponsorship requests
• Deliver reports demonstrating that all standards of care and agreed upon service levels are achieved
• Keep up to date the pipeline of all new business expansion opportunities across relationships
• Complete all administrative duties as required and on time, including travel and expense reports
• Assist the Private Wealth Management team in strategic planning activities, as assigned
• Other duties as assigned

  Requirements

  • MINIMUM Bachelor’s degree in relevant field or combination of education and experience that provides and equivalent background
  • 5+ years of applicable experience
  • Must have, or possess ability to obtain, the Series 65 registration within 120 days of employment

  Job Skills

  • Systems thinking and complex problem solving
  • Attention to detail, yet ability to grasp big picture
  • Highly organized and can effectively multi-task
  • Great communicator with strong interpersonal skills
  • Exceptional written communication and presentation skills
  • Understanding of institutional asset management relationship management strategies and concepts
  • Proficiency in improving processes to drive service excellence, and working with others to drive continuous improvement
  • Strong proficiency of Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
  • Strong proficiency in Salesforce CRM software
  • Proficiency in UMB custody and clearing platforms such as SEI and Fidelity Wealthscape