Institutional Client Group Credit Support Manager
U.S. Bank · New York, NY · 1 wk ago
HybridFinance$170k–$200k/yrFull-time
Job Description
The ICG Credit Support Manager serves as a central leader within Institutional Client Group (ICG) Credit, acting as a strategic connector across credit teams and partner business lines. This role is responsible for aligning priorities, driving operational consistency, and leading large-scale transformation initiatives that enhance efficiency, scalability, and delivery of credit support services. This leader will oversee a complex, hybrid operating model spanning onshore and offshore resources, while advancing the organization’s outsourcing and AI strategy to modernize credit processes and improve overall performance.
Key Responsibilities
Enterprise Alignment & Leadership
- Act as a central leader and strategic partner across ICG Credit and aligned business lines, ensuring consistent execution of credit support activities.
- Facilitate cross-functional alignment, resolve complex operational issues, and drive enterprise-wide consistency in credit operations.
Strategy & Transformation
- Lead the design and execution of ICG Credit’s outsourcing and AI strategy, including governance, vendor oversight, and integration with core credit processes.
- Champion transformation initiatives that enhance efficiency, scalability, and process standardization across credit support functions.
- Identify and implement innovative solutions, including expansion of external vendor capabilities and adoption of advanced technologies.
Operating Model & Delivery
- Own the end-to-end operating model strategy, including capacity planning, resource allocation, and performance management across internal and third-party teams.
- Oversee credit support operations, including financial statement spreading and related activities across multiple Lines of Business.
Basic Qualifications
- 10+ years of banking or related financial services experience
- Proven management and supervisory experience leading large, complex teams
Preferred Qualifications
- Bachelor’s degree in Finance, Accounting, or a related field
- Bachelor’s degree in Finance, Accounting, or a related field
- MBA or advanced degree
- Strong knowledge of credit operations and their connection to broader banking and industry practices
- Demonstrated experience leading transformation initiatives, including outsourcing and/or technology adoption
- Excellent verbal and written communication skills, with the ability to influence senior stakeholders
- Strong analytical, decision-making, and problem-solving capabilities
- High level of professionalism, including demonstrated tact, diplomacy, and relationship management skills
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Pay Range
$170,255.00 - $200,300.00