Credit Manager

What You’ll Do

• Manage the hotel's accounts receivable function, including the city ledger, direct-bill accounts, group and event master billing, and advance deposit reconciliation.
• Review and approve credit applications, verify trade and bank references, establish appropriate credit limits, and maintain the credit policy in accordance with company standards.
• Prepare, review, and distribute accurate billing to guests, groups, meeting and event clients, and direct-bill accounts in a timely manner following checkout or event completion.
• Maintain reconciliations for accounts receivable and related balance sheet accounts in established corporate formats and in accordance with generally accepted accounting principles.
• Lead the monthly credit meeting, prepare the aging and bad debt reserve analysis, and recommend write-offs and reserves for Director of Finance approval.
• Ensure that all advance deposits, prepayments, and applied credits are accurately recorded and properly allocated to the correct guest, group, or event account.
• Partner with the Sales, Catering, and Front Office teams to ensure proper billing instructions, routing, and credit authorization are established prior to arrival and events.
• Perform any additional duties as assigned by the Director of Finance and assist in other areas of the accounting office as needed.

Qualifications

• College degree preferably specializing in accounting, finance, hospitality management, or equivalent experience is required.
• At least 3-5 years of progressive accounts receivable, credit, and collections experience, preferably within a hotel or multi-outlet hospitality organization.
• Working technical knowledge of generally accepted accounting principles and a thorough understanding of the order-to-cash cycle, including billing, credit, collections, and cash application.
• A strong understanding of hotel revenue streams and city ledger billing, including group and event master accounts, direct-bill arrangements, advance deposits, and credit card chargeback resolution.
• Experience evaluating creditworthiness, processing credit applications and references, establishing credit limits, and conducting periodic credit reviews.
• A proactive, organized professional capable of managing high-volume aging and reducing days of sales outstanding (DSO) while maintaining strong guest and client relationships.
• Highest level of integrity and transparency.
• Must have strategic, analytical, and solid business acumen.
• An attention to detail and accuracy is critical.
• Excellent written and verbal communication skills to prepare and deliver reports, effective presentations, and facilitate meetings.
• A highly responsive and collaborative, team player who approaches work without ego.
• Experience in Opera, Micros, Simphony, Oracle NetSuite, ProfitSword, Paylocity, ADP, Book 4 Time, TipHaus, Ramp, Freedom Pay, Canary, and Peoplevine Systems knowledge is preferred.
• Have experience working with and creating Excel spreadsheets and other Microsoft Office products.