Institute for Contemporary Art Cafe and Retail Associate

Designed by Steven Holl Architects and located at the corner of Broad and Belvidere, the Institute for Contemporary Art (ICA) at VCU presents the art of our time and provides an open forum for dialogue and collaboration across the region and throughout the world. With free admission, the ICA is a major resource for VCU, Richmond, and beyond.

About the role

The Visitor Experience Associate of Retail is a member of the Institute for Contemporary Art’s retail team, supporting the daily operations of the ICA Shop + Cafe. This role helps ensure a safe, high-quality retail experience for visitors. The ICA’s retail program is a synthesis of carefully curated food, beverages, products, art publications, and intimate programming, firmly rooted in sustainable operations that support welcoming and curious art and culture-focused opportunities. The cafe values sustainability practices, works with local food and beverage suppliers, and encourages visitors to enjoy a “to stay” dining experience.

Responsibilities

• Create a welcoming and hospitable environment for visitors, accurately responding to inquiries about the shop, menu, cafe hours, and basic operational information.
• Provide day-of support for public and private events.
• Receive shipments at the loading dock and assist with stocking and inventory.
• Process ICA Shop + Cafe sales and log visitor feedback.
• Maintain a deep knowledge of the ICA with a focus on Shop + Cafe products and offerings.
• Receive and respond to phone inquiries.
• Maintain ServSafe Food Handler Certificate.
• Learn and implement menu execution, including updates or menu changes.
• Display a working knowledge of all ingredients and preparation used on the menu.
• Participate in food prep, ensuring excellence in communication, cooking, and proper storage and labeling of prepared foods and ingredients.
• Ensure the prep station is stocked throughout service and remains clean and organized.
• Perform barista duties for tea and coffee service.
• Participate in a professionally run service period, ensuring excellence in plate assembly, timing, and communication.
• Maintain a calm, professional, and respectful demeanor while managing food and/or beverage tickets.
• Work collaboratively and supportively on a small team.
• Other duties as assigned.

Requirements

• Excellent customer service skills and a welcoming demeanor to engage and interact with diverse audiences.
• Ability to establish and maintain effective working relationships with staff, volunteers, and the public while exercising tact and diplomacy.
• Ability to lift 50 pounds and set up, move, and break down event furniture.
• Ability to stand and/or walk for prolonged periods.
• Flexible schedule with availability to work weekends, evenings, and some holidays.
• Strong verbal communication skills.
• Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with faculty, staff, and students from all backgrounds, or a commitment to do so.

Qualifications

• Minimum: High school diploma or equivalent.
• Preferred:
  • Meal prep experience within a food service setting.
  • Customer service experience or an equivalent combination of education and training.
  • Experience working public and private events.
  • Experience in a hospitality setting.
  • Experience with point-of-sale software in a hospitality setting.

Pay

Minimum hourly rate of $16/hour.

Schedule

Less than 29 hours per week. Hours may vary each week.

Benefits

All VCU employee types are eligible for a wide array of benefits to support you during your employment at VCU. Consult the benefits website for information on benefits eligibility according to employee type.